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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on AI product development, including launching and evaluating AI solutions for consumer and professional applications. Strong ability to collaborate across teams and drive data-informed strategies for product roadmaps.
Highest-signal resume keywords
Product Management ExperienceAI Product LaunchingConversational AI Product ExperienceData-Driven PrioritizationSystems-Thinking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI EvaluationsChatbot DevelopmentProduct Roadmap StrategyConsumer-Facing Product ManagementAI Agent Understanding
Soft Skills
CollaborationInfluence Leadership
Tools & Technologies
ChatGPTClaude
Industry Keywords
B2CB2BB2B2CCustomer SupportProduct Development
About the role
Key responsibilities & impact- Own the roadmap for consumer AI and Pro AI
- Lead customer AI chat that answers questions and completes tasks such as skipping or rescheduling services
- Own the AI experience in the Pros App
- Bring agentic experiences into existing consumer and Pro workflows
- Own customer-to-Pro messaging
- Define handoff from AI chat to human support
- Enable outside AI agents such as ChatGPT or Claude to act on customers' behalf
- Set evals, guardrails, and the standard for AI experiences to be ready to ship
- Read transcripts and failure cases to identify conversation problems
- Collaborate with product, engineering, applied science, design, data, customer service, and operations teams
- Report to the Sr. Director of Product and lead through influence across surfaces owned by other PMs
Requirements
What you’ll need- 6+ years of product management experience
- At least 3 years launching AI products to customers (internal or external)
- Experience shipping AI products to real end users in B2C, B2B, or B2B2C
- At least one chatbot or conversational AI product running in production
- Ability to write and use AI evaluations (evals)
- Understanding of AI agents and tool use, including actions on real systems
- Data-driven prioritization and roadmap strategy
- Systems-thinking ability, including marketplace effects on customers, Pros, pricing, and operations
- Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience
- 6+ years of product management experience on consumer-facing products
Benefits
Comp & perks- Equity
- Medical, dental, and vision
- Fully remote (US)
- Flexible PTO