Lead Product Manager, Consumer Experience

LawnStarter

. Own the end-to-end consumer experience from first booking through the lifetime of the customer relationship .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $180,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing consumer-facing products with a focus on AI-powered features and personalized experiences. Proven ability to drive product vision, roadmap execution, and cross-functional collaboration to enhance customer relationships and outcomes.

Highest-signal resume keywords

Product ManagementAI-Powered Consumer ProductsPersonalized ExperiencesProduct AnalyticsCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Product LaunchFunnel AnalysisRetention Cohort AnalysisSystems ThinkingMarketplace Experience

Soft Skills

Decision OwnershipPrioritizationCollaboration with Design

Tools & Technologies

LLMsProduct Analytics Tools

Industry Keywords

B2C ProductsConsumer ExperienceCustomer TrustCross-SellService Delivery

About the role

Key responsibilities & impact

Own the end-to-end consumer experience from first booking through the lifetime of the customer relationship
Decide how AI shapes the consumer experience
Set the vision and roadmap for the consumer experience area
Ship products alongside engineers, designers, data/applied science partners, marketing, and operations
Own onboarding from first booking to customer trust
Improve search and discovery, including surfacing additional services
Own property details that shape service delivery and Pro expectations
Improve scheduling, skips, reschedules, and frequency changes
Own reviews and tips
Improve cancellations and win-back journeys
Drive cross-sell and personalization tailored to each household
Build personalized plans based on property and household information
Remove scheduling friction and improve cancellation and retention experiences
Align customer and Pro expectations using customer input, Pro knowledge, and proprietary property data
Evaluate and responsibly ship agentic and AI-based features
Partner closely with the PM owning the Pro experience
Define a 1–2 year vision and deliver a 6–12 month roadmap
Report to the Sr. Director of Product

Requirements

What you’ll need

6+ years as a product manager on consumer-facing products
At least one B2C product launched at scale
Track record of exceptional outcomes with clear ownership of decisions
Experience launching AI-powered consumer products
Experience with agentic or AI-based consumer experiences
Customer-focused approach using reviews, support conversations, and funnel data
Systems-thinking approach, considering effects on Pros, pricing, and operations
Marketplace experience helpful
Experience delivering personalized experiences
Product analytics, funnel analysis, and retention cohort analysis
Ability to set priorities and defend them
Close partnership with design
Willingness to write evaluations, read transcripts, and prototype with LLMs
Individual contributor role with no direct reports
Experience shipping consumer products to a large audience
Comfortable working with a lean engineering team, partly legacy stack, and tests that can take months to read

Benefits

Comp & perks

Equity as a meaningful part of PM compensation
Medical, dental, and vision
Fully remote (US)
Flexible PTO