Lead Product Manager, Consumer Experience

LawnStarter

. Own the end-to-end consumer experience from first booking through the customer relationship lifetime .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $180,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing consumer-facing products with a focus on personalized experiences and AI integration. Proven ability to enhance customer retention and satisfaction through data-driven decision-making and collaboration across teams.

Highest-signal resume keywords

Product Management ExperienceAI-Powered Consumer ProductsCustomer-Focused ApproachProduct AnalyticsPersonalized Experiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementAI IntegrationFunnel AnalysisRetention Cohort AnalysisSystems-Thinking

Soft Skills

CollaborationPrioritizationCustomer Focus

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Consumer ExperienceB2C ProductsMarketplace ExperienceProduct RoadmapCustomer Retention

About the role

Key responsibilities & impact

Own the end-to-end consumer experience from first booking through the customer relationship lifetime
Set the vision and roadmap for the consumer experience
Ship products with engineers, designers, data/applied science partners, marketing, and operations
Own onboarding, search and discovery, property details, scheduling, reviews and tips, cancellations and win-back, cross-sell and personalization
Determine how AI should shape the consumer experience and ship AI-based features responsibly
Build personalized plans based on each household's property, schedule, seasons, and needs
Improve customer retention, lifetime value, and satisfaction
Align customer and Pro expectations before service visits
Collaborate with the PM responsible for the Pro experience
Write evaluations, read transcripts, and prototype with LLMs
Report to the Sr. Director of Product
Deliver a clear 1–2 year vision and a strong 6–12 month roadmap

Requirements

What you’ll need

6+ years as a product manager on consumer-facing products
At least one B2C product launched at scale
Track record of extraordinary outcomes
Experience launching AI-powered consumer products
Experience with agentic or AI-based consumer experiences
Customer-focused approach using reviews, support conversations, and funnel data
Systems-thinking across customers, Pros, pricing, and operations
Marketplace experience helpful
Experience delivering personalized experiences
Product analytics, funnel analysis, and retention cohort analysis
Ability to set priorities and defend them
Close partnership with design
Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience
6+ years of product management experience on consumer-facing products

Benefits

Comp & perks

Equity as a meaningful part of PM compensation
Medical, dental, and vision
Fully remote (US)
Flexible PTO