Patient Access Associate

. Greet patients, guests, and family members .

Posted 9/25/2026full-timeNew Orleans • Louisiana • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Greet patients, guests, and family members
Schedule patients for services with appropriate providers, locations, and times
Search for existing patient accounts and create new accounts according to registration policy
Register patients and maintain accurate demographic, financial, and insurance information
Activate scheduled patient accounts and resolve work queue errors
Gather, validate, scan, and maintain patient forms and documentation
Verify insurance eligibility and notify insurance companies of admissions
Complete provider messages using the In-Basket messaging system
Update the electronic medical record with patient account status information
Analyze financial responsibility, explain copayments and balances, and collect payments
Provide information about financial assistance programs and refer patients to financial counselors
Deliver courteous customer service to patients, families, providers, visitors, and internal/external customers
Answer and transfer calls and provide directions
Schedule and reschedule appointments
Balance the cash drawer, make adjustments, prepare reports, and follow cash drawer policies

What you’ll need

High School Diploma/GED or appropriate work experience
Accurate and timely patient scheduling, registration, messaging, and admissions processing
Ability to collect and validate demographic, financial, insurance, guarantor, Medicare Secondary Payor, and primary care physician/referring physician information
Ability to use electronic medical records and In-Basket messaging systems
Ability to perform insurance verification and eligibility tasks
Ability to collect copayments and residual payments and explain financial responsibility
Ability to balance a cash drawer and prepare cash logs
Ability to meet registration collection goals and facility-specific LCMC requirements
Ability to perform light work and meet the listed physical demands
Proof of citizenship or immigration status required to verify lawful right to work in the United States

Comp & perks

Benefits are described as diverse and unique to the workforce, but no specific benefits are listed
Equal opportunity employment
Resources and support to thrive and grow