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Patient Access Associate
LCMC Health. Schedule patients for services with appropriate providers and locations .
About the role
Key responsibilities & impact- Schedule patients for services with appropriate providers and locations
- Greet patients, guests, and family members
- Analyze patient information and create or activate patient accounts
- Register patients and maintain accurate demographic, financial, and insurance information
- Resolve work queue errors
- Collect and validate forms, identification, insurance cards, orders, and authorization information
- Perform insurance eligibility verification and admission notifications
- Complete provider messages using the In-Basket messaging system
- Update the Electronic Medical Record with patient account information
- Analyze financial responsibility and inform patients of copayments, balances, estimates, and assistance programs
- Collect payments at the point of service and meet registration collection goals
- Provide customer service, answer and transfer calls, and give directions
- Schedule and reschedule appointments
- Balance cash drawers and prepare end-of-shift cash reports
- Process debit/credit adjustments and report unreconciled monies or deposits
- Follow facility cash drawer and LCMC requirements
Requirements
What you’ll need- High School Diploma/GED or equivalent OR 2 years of work experience
- Excellent customer service, interpersonal, and conflict resolution skills
- Excellent oral and written communication skills
- Ability to work collaboratively with other departments and functional areas
- Ability to gather and disseminate information to a diverse range of people
- Basic prioritization, time management, and organizational skills
- Ability to handle several tasks and interruptions positively
- Excellent decision-making skills and sound judgment in difficult situations
- Good analytical skills and strong attention to detail
- Proficiency in computers
- Proof of citizenship or immigration status required to verify lawful right to work in the United States
Benefits
Comp & perks- Equal opportunity employer
- Support and resources to thrive and grow
- Diverse and unique benefits for the workforce
- Community health and wellness-focused work environment