Case Builder Team Support Specialist

Le'Fant LLC

. Support a team of remote Case Builders to ensure productivity, quality of work, and departmental goals .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Case Building processes, compliance with Veterans Administration requirements, and effective communication skills. Proven ability to support team productivity and quality while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Case Building ExperienceVeterans Administration KnowledgeMicrosoft Office Suite ProficiencyOrganizational SkillsPublic Trust Clearance Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case BuildingCompliance AuditingClarification ResponsesError LoggingProcedural Assistance

Soft Skills

Communication SkillsOrganizational SkillsTeam CollaborationProblem-SolvingMentoring

Tools & Technologies

Adobe AcrobatInternet Research ToolsEmail CommunicationMessaging AppsVideo Call Platforms

Certifications & Qualifications

Public Trust Clearance Eligibility

Industry Keywords

Veterans AdministrationADA ComplianceFMLA ComplianceProductivity StandardsRemote Team Support

About the role

Key responsibilities & impact

Support a team of remote Case Builders to ensure productivity, quality of work, and departmental goals
Act as a primary source of knowledge and Subject Matter Expert for Case Builders
Complete Clarification Responses for absent case builders
Build cases when necessary and directed by the Team Supervisor
Monitor team responsiveness and provide regular insights to the supervisor
Assist Case Builders with procedural questions
Review unbuilt cases and expedite late cases
Log Case Building errors
Address and resolve escalation requests
Assist other departments with Case Building inquiries
Ensure audit/compliance action-item emails are addressed
Audit built cases for compliance with build procedures, VA requirements, and diagnostic requirements
Support Case Builders in finalizing cases
Provide feedback to the Case Builder Supervisor on coaching and mentoring needs
Monitor and respond to Case Builder emails and inquiries
Reassign cases within the team queue to balance distribution and meet daily quotas
Proofread and suggest edits to Clarifications
Maintain ongoing communication with Case Builder Supervisors
Receive directions and assignments from Case Builder Supervisors
Refer concerns and recommendations to the team supervisor or other departments
Perform other assigned duties

Requirements

What you’ll need

Eligible to work in the United States
All work must be performed within the United States
Must be eligible for a public trust clearance
High School Diploma or equivalent
4+ years of related experience or equivalent combination of education and experience
Minimum of 2 years of previous Case Building experience supporting the Veterans Administration
Proficient in Microsoft Office Suite, Adobe Acrobat/PDF tools, general internet research, and other resources as needed
Reliable access to stable internet
Able to perform work while on camera and using a microphone
Able to use telephone, text, email, messaging apps, and video calls and communicate clearly
Excellent organizational, written, and verbal communication skills
Ability to safely perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including qualitative and/or quantitative productivity standards
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Benefits

Comp & perks

401K matching
Customized health plans
Dental and vision insurance
Life insurance
Short and long term disability coverage
Incentives program to recognize exceptional behavior
Health & Welfare fringe benefit of $4.93 per hour, which may be used to provide health insurance or other qualifying benefits as defined by the SCA
Paid holidays
Paid time off
Flexible hours
Remote work