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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud investigation and case management, with strong attention to detail and clear documentation skills. Capable of identifying suspicious patterns and managing priorities effectively in a fast-paced environment.
Highest-signal resume keywords
Fraud InvestigationCase ManagementTransaction ReviewClear Written CommunicationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud ToolsFraud TypologiesOperational Issue IdentificationWorkflow ManagementAlert Handling
Soft Skills
CuriosityCoachabilityAbility To Manage Priorities
Industry Keywords
Fraud OperationsBanking OperationsFinancial ServicesCustomer RiskInvestigations
About the role
Key responsibilities & impact- Review fraud-related activity within established workflows and documented procedures
- Support routine alert and case handling with accuracy, consistency, and appropriate escalation
- Document findings clearly and maintain complete case records
- Identify suspicious patterns, unusual activity, or operational issues and raise them to senior team members
- Maintain service level expectations and support healthy queue management
- Build knowledge of fraud typologies, systems, and controls used across Fraud Operations
- Partner effectively with internal teams when coordination or follow-up is needed
- Learn how fraud rules, alerts, and workflows connect to review activity
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in fraud, banking operations, financial services, customer risk, investigations, or a related environment preferred
- Strong attention to detail and ability to follow established procedures
- Clear written communication and documentation skills
- Ability to manage priorities in a deadline-driven environment
- Curiosity, coachability, and interest in developing fraud investigation skills
- Experience with case management, transaction review, or fraud tools preferred
- Must be authorized to work in the job's location
Benefits
Comp & perks- Competitive compensation, including opportunities for equity grants and cash bonus
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
