Quality Analyst

League of Minnesota Cities

. Work with staff who may not be completing case file documentation, their self-managed teams, and the administrative team .

Posted 10/6/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $52,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in effective communication, problem-solving, and detail orientation within human services. Capable of guiding staff through performance challenges while ensuring compliance with documentation standards.

Highest-signal resume keywords

Bachelor's Degree In Human Services5 Years In Human ServicesEffective CommunicationProblem SolvingDetail Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem SolvingFlexibility

Tools & Technologies

Procentive EHRData Reporting Systems

Industry Keywords

Human ServicesConfidentialityQuality ReportingCase File DocumentationSelf-Managed Teams

About the role

Key responsibilities & impact

Work with staff who may not be completing case file documentation, their self-managed teams, and the administrative team
Monitor data to ensure staff documentation is completed timely in Procentive EHR and other data reporting systems
Communicate directly and kindly with staff regarding documentation and quality reporting concerns
Request assistance to support and guide staff through difficult performance situations
Remain flexible with the work schedule when staff need to discuss concerns outside regular hours
Support staff in producing quality work aligned with the Greater MN Family Services mission

Requirements

What you’ll need

Bachelor's degree in a human services-related field, such as psychology, social work, human services/human development, sociology, child development/family services, or a related field is preferred
Must reside in Minnesota
At least 5 years in a human service-related field
Extensive background in effective communication, problem solving, and detail orientation
Must be able to problem solve issues effectively
Must understand the importance of confidentiality in the workplace

Benefits

Comp & perks

Health Insurance — very good coverage
NICE Healthcare — direct in-home or virtual medical visits and 550+ prescriptions free
Total Care Option — save up to $8,000 on family healthcare costs
KiSxCard Program — access to low-cost surgery and imaging services
Paid Time Leave, including Earned Sick and Safe Time
403b Retirement Plan with one-to-one match after one year
Wellness Program to reduce health insurance costs
Generous Employee Assistance Program
Minnesota Paid Family and Medical Leave
Clinical Supervision to become a Licensed Therapist (LICSW, LMFT, LPCC) with a board-certified clinical supervisor
Public Service Loan Forgiveness through nonprofit employment
Self-Income Based Forgiveness Programs for Bachelor and Master level graduates through nonprofit employment
Life Insurance
Short Term Disability
Long Term Disability
Vision Insurance
Dental Insurance