FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist
LeagueApps. Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills to effectively engage with partners and deliver high-quality service. Proficient in troubleshooting technical issues and collaborating with cross-functional teams to enhance customer satisfaction and support resources.
Highest-signal resume keywords
Customer Facing ExperienceVerbal Communication SkillsWritten Communication SkillsTechnical AptitudeCollaboration Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingCustomer Insights CaptureSupport Resource MaintenanceIssue ResolutionSpreadsheetsBasic Image Editing
Soft Skills
EmpathyCalmness Under PressureSolutions Focused
Industry Keywords
Customer SuccessService EnvironmentSupport Environment
About the role
Key responsibilities & impact- Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance
- Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate
- Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements
- Maintain and improve internal and external support resources, including help articles and instructional content
- Communicate product updates and best practices to partners in simple and digestible ways
- Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution
- Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations
Requirements
What you’ll need- One or more years of experience in a customer facing role within a service or support environment
- Strong verbal communication skills with the ability to stay calm, clear, and solutions focused
- Excellent written communication skills for email and chat interactions
- Technically adept and quick to learn new systems and tools
- Comfortable working in a fast moving, collaborative environment
- Experienced with spreadsheets and basic image editing tools
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- HSA
- Commuter benefits
- Home-office stipend
- Sports League subsidies for employees and their children
- Cell phone subsidy
- Gym subsidy