Strategic Engagement Manager

Lean Layer

. Own the customer journey from top-of-funnel to bottom-of-funnel for the largest and most complex customers .

Posted 11/12/2026full-timeRemote • United States, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer journeys and building relationships with C-level executives while leading cross-functional teams to optimize sales and marketing operations. Proficient in analyzing data to drive strategic decisions and improve client satisfaction.

Highest-signal resume keywords

Sales Operations ManagementMarketing Operations ManagementSalesforce ConfigurationHubSpot ConfigurationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsMarketing OperationsData AnalysisCustom ReportingDashboard Creation

Soft Skills

Relationship BuildingTeam MotivationEffective CommunicationProactive Problem SolvingClient Discovery

Tools & Technologies

SalesforceHubSpotAsanaTrelloJiraMicrosoft Project

Industry Keywords

C-Level EngagementRevOpsClient JourneyOperational EfficiencyBusiness Insights

About the role

Key responsibilities & impact

Own the customer journey from top-of-funnel to bottom-of-funnel for the largest and most complex customers
Build and maintain trusted relationships with C-level go-to-market executives
Serve as the strategic partner and primary point of contact for clients
Partner with technical consultants to design, implement, and optimize RevOps, sales, and marketing workflows and processes
Guide Salesforce and HubSpot CRM audits and translate findings into actionable business insights
Collaborate with stakeholders to streamline tools and systems
Lead cross-functional teams on goals, deadlines, and project deliverables
Communicate project progress, milestones, risks, and outcomes to executive stakeholders
Foster collaboration across client and internal teams
Conduct executive-level client discovery sessions
Translate client pain points into actionable implementation plans with internal technical teams
Anticipate obstacles and develop proactive resolution strategies
Analyze operational and sales data to uncover trends and improvement opportunities
Present performance insights and recommendations to C-level stakeholders
Drive data-informed decisions that improve efficiency and client satisfaction

Requirements

What you’ll need

Demonstrated success working across Sales Operations and Marketing Operations
Experience transitioning between individual contributor and manager roles highly valued
Experience managing the technical configuration of Salesforce and/or HubSpot
Familiarity with Asana, Trello, Jira, or Microsoft Project
Experience building custom reports and dashboards within the CRM
Proven ability to lead cross-functional teams
Ability to assign tasks effectively based on team members’ strengths and expertise
Skilled in motivating team members to achieve goals and meet deadlines
Experience working directly with C-level go-to-market executives
Ability to conduct comprehensive client discovery sessions
Expertise in articulating client problems concisely and actionably
Ability to anticipate client needs and proactively address challenges
United States work authorization required where applicable; U.S. visa sponsorship or transfer is not available

Benefits

Comp & perks

Remote work arrangement
Full-time contractor arrangement for residents outside the United States
Opportunity to work with companies of different sizes, industries, and technology stacks
Career growth opportunity
Tight-knit team environment
Opportunity to work with a respected RevOps team