Account Manager – SMB

Leap Tools

. Manage the post-onboarding customer lifecycle for a book of SMB customers .

Posted 11/11/2026full-timeRemote • CanadaJunior💰 CA$45,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the customer lifecycle for SMB clients, focusing on Customer Health, Retention, and Expansion while effectively communicating with C-suite executives. Proficient in utilizing Customer Success software and engaging in SaaS environments to advocate for customer needs and drive service value.

Highest-signal resume keywords

B2B Account ManagementCustomer Health ManagementSaaS ExperienceSalesforce ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementRetention StrategiesCustomer EngagementTechnical Process PrioritizationRecord Maintenance

Soft Skills

Relationship BuildingOrganizational SkillsTime ManagementProblem Solving

Tools & Technologies

Google WorkspaceSalesforce

Industry Keywords

Customer SuccessSMBC-suite EngagementService Value MaximizationCustomer Advocacy

About the role

Key responsibilities & impact

Manage the post-onboarding customer lifecycle for a book of SMB customers
Own key metrics including Customer Health, Retention, and Expansion
Build trusted partnerships with customers to understand needs and help achieve goals
Engage and share learnings across the Customer Success team
Represent customer needs internally with product, sales, leadership, and other teams
Maintain accurate records in Customer Success software
Routinely engage customers to assess priorities, promote the Roomvo Platform, and maximize service value
Advocate for customers by documenting requests and issues and identifying improvement opportunities

Requirements

What you’ll need

At least 1–2 years of experience in a B2B Account Management role
Direct experience managing a book of business
Ability to quickly get familiar with and prioritize technically complex processes and tasks
Comfortable engaging C-suite executives
Ability to manage tight deadlines
Comfortable using Google Workspace and Salesforce
Excellent written and verbal communication skills
Well-organized and able to manage multiple competing priorities
SaaS experience is mandatory
English language proficiency
Bonus: Fluency in French or Spanish

Benefits

Comp & perks

Remote-first work arrangement
Work anywhere in the world for up to 3 months
Parental leave program
Work-from-home stipend
Birthday and company birthday as days off