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IT Manager
Lear Corporation. Lead the management of technology services within an international organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technology services and SAP systems within an international context, ensuring compliance with SLAs and KPIs while effectively liaising between business users and IT teams. Proficient in IT service management and change management processes, with a focus on operational support and continuous improvement.
Highest-signal resume keywords
SAP Support ExperienceIT Service ManagementKnowledge of SAP ModulesExperience with ITSM ToolsFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SupportIT Service ManagementSAP Modules (ECC, S/4HANA, SRM, GRC, SolMan, BTP)Change ManagementPerformance Monitoring
Soft Skills
Liaison SkillsProblem-SolvingCollaboration
Tools & Technologies
ServiceNowRemedyIvanti
Industry Keywords
Operational SupportComplianceSLAsKPIsGlobal Expansion Projects
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the management of technology services within an international organization
- Ensure operational support and alignment with corporate guidelines
- Serve as the liaison between business users, outsourced providers, and global IT teams
- Oversee support and maintenance of SAP systems across the organization
- Manage and govern the performance of outsourced service providers, overseeing approximately 50 indirect professionals
- Ensure compliance with SLAs, KPIs, and contractual obligations
- Coordinate with business units to understand their needs and ensure timely resolution
- Monitor system health and proactively identify areas for improvement
- Support change management processes and releases in SAP environments
- Provide regular reports on support metrics and improvement initiatives
- Participate in global expansion projects and the integration of new projects
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Experience in SAP support or IT service management
- Strong knowledge of SAP modules (ECC, S/4HANA, SRM, GRC, SolMan, BTP)
- Experience with ITSM tools (ServiceNow, Remedy, Ivanti)
- Fluent English (required)
- Spanish is a plus
Benefits
Comp & perks- One day of remote work per week under a 4-days-on-site/1-day-remote work model
- Opportunity to work for a leading U.S.-based multinational and global automotive technology company in the Seating and E-Systems areas