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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced environment. Proficient in investigating technical issues related to virtual machines, storage, networking, APIs, and cloud platforms while maintaining a customer-first approach.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsTechnical TroubleshootingTime ManagementFluent English Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLVirtual MachinesNetworkingAPIsCloud PlatformsTechnical ConceptsTroubleshootingProcess ImprovementCustomer SupportTicketing Systems
Soft Skills
Effective CommunicationOrganizational SkillsAdaptabilityCuriosityMultitasking
Tools & Technologies
Telephone SupportChat SupportEmail SupportTicketing Systems
Industry Keywords
Customer Service24/7 SupportContinuous ImprovementDynamic EnvironmentCustomer-First Approach
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve and assist customers' needs 24/7 through morning, evening, and night shifts
- Act as the first point of contact and the voice of the customer service department
- Support customers via telephone, chat, email, and ticketing systems
- Multitask across customer requests and support channels
- Investigate basic issues involving virtual machines, storage, networking, APIs, and cloud platforms
- Escalate issues to the appropriate team when needed
- Gather information, set expectations, explain technical details in plain language, and follow through to resolution or a clear next step
- Identify opportunities to improve processes and services
- Provide constructive feedback and contribute to continuous improvement efforts
Requirements
What you’ll need- Excellent verbal and written communication skills
- Fluent English skills are essential; Dutch is a plus
- 2+ years in a customer service department is preferable
- Effective time management and organizational skills
- Strong understanding of the internet and technical concepts is a plus, including HTML, browsers, and cache
- Curiosity about cloud infrastructure
- Comfort investigating basic issues involving virtual machines, storage, networking, APIs, and cloud platforms
- Ability to identify when to escalate issues to the appropriate team
- Customer-first troubleshooting approach, including gathering clear information, setting realistic expectations, translating technical details into plain language, and following through to resolution or a clear next step
- Adaptability in a dynamic, fast-paced environment
- Eligibility to work in the Netherlands; visa sponsorship is not available
Benefits
Comp & perks- Participation in annual company bonus scheme
- Company pension
- Internet allowance
- Travel allowance
- Working from home policy
- Lease bike plan
- 25 days of paid time off, with the option to buy or sell up to 5 more days
- Free lunch, parking, and fresh fruit provided when in the office
- Access to the Leaseweb Academy, including studies, Dutch courses, and trainings
- Fun events year-round, including virtual pub quizzes, summer parties, company runs, and quarterly hackathons
- Monthly after-work drinks
- Multicultural work environment
- Personal and professional growth opportunities