Operations Director

Leaseweb

. Define and implement the Operations Department strategy through effective direction and resource management to achieve company targets .

Posted 9/23/2026full-timeAmsterdam • NetherlandsLead💰 €110,000 - €145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operations management, focusing on team development, performance evaluation, and strategic direction. Proficient in leveraging management information and operational knowledge to enhance customer satisfaction and drive organizational success.

Highest-signal resume keywords

Director Of Operations ExperienceBSc/MSc In Business AdministrationManagement Information AnalysisConceptual Knowledge Of VirtualizationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations Strategy ImplementationData Analysis And InterpretationPerformance ManagementCustomer Satisfaction ImprovementAccount Intelligence DevelopmentOperating Systems KnowledgeNetwork Technologies KnowledgeServer Technologies Knowledge

Soft Skills

Structured ExecutionInterpersonal Skills

Tools & Technologies

VMwareCloudStackCiscoJuniperDellHPIBM

Industry Keywords

NPSCustomer CareDC OperationsCustomer Success Management

Tech Stack

Tools & technologies

LinuxSwitchingVMware

About the role

Key responsibilities & impact

Define and implement the Operations Department strategy through effective direction and resource management to achieve company targets
Oversee daily operations of Leaseweb NL
Drive NPS and customer satisfaction
Develop the organization and facilitate employees’ personal and professional development
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
Develop, safeguard, and transfer/share account intelligence, domain, and market knowledge
Lead 4 direct reports across DC Operations, Customer Care, CSD, and Customer Success Management
Manage a team of approximately 100 people based in Amsterdam and Haarlem
Work closely with the Sales organization
Report to the Managing Director NL and participate in the Leaseweb NL management team

Requirements

What you’ll need

Proven experience as Director of Operations or similar position
BSc/MSc in business administration or relevant field
Conceptually strong, structured executor
Keen on Management Information to drive performance and development
You prosper making others even more successful
Excellent command of spoken and written English (close to native)
Conceptual knowledge of operating systems (Windows/Linux)
Conceptual knowledge of virtualization (VMware/CloudStack)
Conceptual knowledge of network technologies (Cisco/Juniper routing, switching, VPN, load balancing, firewalling)
Conceptual knowledge of server technologies (Dell, HP, IBM)

Benefits

Comp & perks

Participation in annual company bonus scheme and company pension
Individual bonus based on KPI's and paid out in RSU's
Internet allowance
Working from home policy
Work from abroad: Up to 4 weeks per year, following policy guidelines
Lease bike plan
25 days of paid time off (and the option to buy or sell up to 5 more days)
Free lunch, parking, and fresh fruit provided when in the office
Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings
Attractive relocation packages and an agency that takes care of the entire visa process
Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
A multicultural work environment (our colleagues are from over 60 countries!)
Plenty of personal and professional growth opportunities