Commercial Lines Operation Manager

Leavitt Group

. Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors .

Posted 11/5/2026full-timeCottonwood • Arizona • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Commercial Lines insurance, including account management, renewals, and service workflows, while fostering a positive team culture and providing leadership in training and operational oversight.

Highest-signal resume keywords

Active Property & Casualty License5+ Years of Commercial Lines Insurance ExperienceLeadership Experience Managing and Coaching EmployeesKnowledge of Agency Operations and Quality ControlFamiliarity with Agency Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Lines Account ManagementRenewalsEndorsementsDocumentationCarrier RelationshipsService WorkflowsWorkflow DevelopmentProcess ImprovementOperational Oversight

Soft Skills

Strong Organizational SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

AMS360Applied Epic

Certifications & Qualifications

CICCISRCRMCPCU

Industry Keywords

Quality ControlE&O AwarenessService Best Practices

About the role

Key responsibilities & impact

Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors
Foster a positive and accountable team culture
Partner with agency leadership to oversee department operations
Support onboarding and training
Manage team capacity and ensure consistency in service, documentation, and workflow execution
Provide guidance on Commercial Lines service issues, renewals, carrier processes, account handling, and coverage-related questions
Evaluate and coordinate account reassignment decisions based on workload, service continuity, account complexity, Producer relationships, renewal timing, and team capacity
Support quality control efforts, training initiatives, workflow consistency, and visibility into department performance and renewal activity
Serve as a trusted resource for agency leadership and employees through guidance, support, and problem-solving
Assist with accounts when needed while primarily focusing on service leadership, technical guidance, process consistency, quality control, training, workload visibility, account reassignment coordination, and service continuity

Requirements

What you’ll need

Active Property & Casualty license
5+ years of Commercial Lines insurance experience
Demonstrated leadership experience managing, coaching, and developing employees
Strong understanding of Commercial Lines account management, renewals, endorsements, documentation, carrier relationships, and service workflows
Knowledge of agency operations, quality control, E&O awareness, and service best practices
Strong organizational, communication, and problem-solving skills
Ability to manage multiple priorities and support a fast-paced team environment
Familiarity with agency management systems such as AMS360, Applied Epic, or similar platforms
Experience with workflow development, process improvement, and operational oversight
CIC, CISR, CRM, CPCU, or other industry designations

Benefits

Comp & perks

Opportunity for performance-based bonuses
Comprehensive benefits package including medical, dental, vision, life, and disability insurance
401(k) with company match
Paid time off and company holidays
Professional development and continuing education opportunities
Career growth opportunities within one of the largest privately held insurance brokerages in the United States