Director of Benefits Administration

Leavitt Group

. Manage, mentor, and develop a team of benefits administration professionals, including coordinators, specialists, and team leads .

Posted 9/30/2026full-timeRemote • Florida • United StatesLead💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee benefits administration, including eligibility processes and compliance with regulations such as ERISA and HIPAA. Proven ability to lead teams, manage operational improvements, and enhance client experiences through effective communication and problem-solving.

Highest-signal resume keywords

Employee Benefits AdministrationEligibility AdministrationTeam LeadershipProcess Improvement InitiativesBenefits Regulations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits Administration PlatformsEligibility ProcessesOperational Transformation ProjectsVoluntary Benefits ProductsData Accuracy Management

Soft Skills

Communication SkillsRelationship-BuildingProblem-Solving SkillsCollaborationAccountability

Tools & Technologies

HRIS SystemsBenefits Administration Software

Industry Keywords

ERISAHIPAACOBRAThird-Party AdministrationBenefits Outsourcing

About the role

Key responsibilities & impact

Manage, mentor, and develop a team of benefits administration professionals, including coordinators, specialists, and team leads
Establish performance expectations and foster accountability, collaboration, and continuous improvement
Partner in hiring, onboarding, coaching, and professional development efforts
Oversee eligibility administration and related benefits processes
Own the accuracy and integrity of eligibility data across administration systems and platforms
Ensure timely processing of eligibility transactions while meeting service-level commitments and quality standards
Develop, maintain, and enhance operational procedures for consistency, efficiency, and audit readiness
Serve as the primary escalation point for complex eligibility and administration issues
Collaborate with Account Management, Enrollment Operations, and Billing teams to resolve client and carrier issues
Support open enrollment planning and execution
Partner with leadership to identify operational risks, staffing needs, and service improvements
Oversee special client projects, including acquisitions, dependent audits, billing reconciliations, FMLA audits, and enrollment audits within client HRIS systems
Identify workflow improvements, reduce manual processes, increase accuracy, and enhance the client experience
Support internal quality reviews and client audits
Provide leadership reporting on key performance indicators, service levels, operational trends, and team capacity

Requirements

What you’ll need

Bachelor's degree in Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience
5+ years of experience in employee benefits administration, eligibility administration, benefits operations, or third-party administration (TPA)
2+ years of experience leading, supervising, or managing a team
Strong knowledge of benefits administration platforms, eligibility processes, and carrier requirements
Familiarity with ERISA, HIPAA, COBRA, and applicable benefits regulations
Demonstrated ability to manage multiple priorities, projects, and client needs in a fast-paced environment
Exceptional communication, relationship-building, and problem-solving skills
Experience within a benefits brokerage, TPA, benefits outsourcing, or consulting environment
Knowledge of voluntary benefits products, including life, disability, accident, and critical illness plans
Experience leading process improvement initiatives, systems implementations, or operational transformation projects
Experience serving employer groups, public-sector organizations, or large client populations