ServiceNow Manager

Ledcor

. Lead and manage a team of ServiceNow professionals through coaching, mentorship, and career development .

Posted 9/15/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ServiceNow platform initiatives, including architecture, governance, and service maturity. Proven ability to manage technical teams, optimize workflows, and build strong relationships with stakeholders and vendors.

Highest-signal resume keywords

ServiceNow Platform ManagementPeople LeadershipWorkflow AutomationServiceNow ArchitectureStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Service PortalServiceNow Service CatalogServiceNow Virtual AgentServiceNow Workspace ConfigurationsWorkflow AutomationProcess DesignAgentic AI SolutionsEnterprise SaaS PlatformsPlatform Performance ManagementContinuous Improvement Programs

Soft Skills

LeadershipCoachingCommunicationRelationship BuildingStakeholder Management

Tools & Technologies

ServiceNowMicrosoft 365

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL v4 FoundationCertified ScrumMaster (CSM)Agile CertificationProject Management Professional (PMP)

Industry Keywords

Governance Best PracticesRisk ManagementSecurity ComplianceEnterprise ArchitectureService Health Monitoring

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Lead and manage a team of ServiceNow professionals through coaching, mentorship, and career development
Monitor and report on service health, backlog aging, SLA/OLA performance, delivery throughput, and stakeholder satisfaction
Own and maintain the ServiceNow roadmap, including annual and monthly platform planning, release adoption, and capability maturity
Lead platform modernization efforts and support evolution toward more customer-facing capabilities
Balance strategic initiatives with ongoing Keep-the-Lights-On (KTLO) operational activities
Provide architectural direction and technical oversight across ServiceNow programs and initiatives
Review solution designs, integrations, workflows, and platform configurations for alignment with ServiceNow best practices
Partner with architects and technical leads to maintain platform integrity, scalability, and performance
Establish and maintain platform standards, architecture guardrails, security controls, risk management practices, and governance frameworks
Build relationships with business leaders and stakeholders to understand priorities, challenges, and emerging needs
Manage vendor and partner relationships, including delivery quality, performance, knowledge transfer, contracts, and billing oversight

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field
5+ years of people leadership experience managing technical teams
5–10+ years of experience working with ServiceNow capabilities, including Service Portal, Service Catalog, Virtual Agent, and Workspace configurations
4+ years of combined experience with workflow automation, process design and optimization, and agentic AI solutions within ServiceNow or related platforms such as Microsoft 365
Demonstrated experience leading enterprise SaaS platforms and driving service maturity initiatives
Experience working with business stakeholders, technology teams, and external vendors in a complex enterprise environment
Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL v4 Foundation, Certified ScrumMaster (CSM), Agile certification, and/or Project Management Professional (PMP) are highly desired
Deep understanding of ServiceNow architecture, platform capabilities, and governance best practices
Strong leadership, coaching, and stakeholder management skills
Excellent communication and relationship-building skills
Experience managing platform performance, service metrics, and continuous improvement programs
Knowledge of security, compliance, risk management, and enterprise architecture principles

Benefits

Comp & perks

Competitive total rewards package providing compensation and benefits supporting physical, mental, and financial wellbeing
Opportunities to develop skills and knowledge
Adjustments provided throughout the hiring process