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About the role
Key responsibilities & impact- Oversee global Investigator payments for assigned studies
- Manage client relationships and meet client commitments
- Collaborate with internal and external stakeholders
- Supervise and manage daily operations and workloads, including reviewing site payments, conducting client meetings, and overseeing study funds management
- Interact and collaborate with clients and internal stakeholders to enhance experience, address queries, and resolve issues
- Oversee and manage clinical-trial payment activities to ensure timely and accurate processing in accordance with agreements, IRB, and/or ethics committee requirements
- Review and manage funding requests for clinical trials
- Perform primary QC of visit and invoiceable payment data
- Perform quarterly reconciliation reviews of payment data during the clinical trial and closeout
- Manage project escalations, identify root causes, and resolve issues to clients’ satisfaction
- Perform other duties as required and assigned by the designated team lead
Requirements
What you’ll need- Bachelor's degree or equivalent experience required
- 4+ years of experience in clinical trials or related setting required
- Strong project management and leadership skills required
- Problem-solving and time management skills
- Excellent verbal and written communication skills; ability to communicate professionally with clients
- Advanced knowledge of Microsoft Excel
- Proficiency in Microsoft Word, SharePoint and Outlook
- Excellent organizational skills
- Ability to learn quickly, work with new technology systems and adapt to system changes
- Ability to work independently and proactively in a team
- Ability to perform under pressure and meet deadlines efficiently
- Ability to proof-read and detect errors in math and grammar
- Proficient understanding of basic accounting and budgeting recommended