Director, HR Solutions

Leena AI

. Own the domain for high-value HR operations agents handling payroll issues, time card exceptions, benefits enrollment and life events, and job and compensation changes .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $180,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HR operations, payroll management, and system integration, with a strong focus on process redesign and automation. Capable of leading high-volume HR transactions and implementing HR technology solutions while ensuring compliance with US HR regulations.

Highest-signal resume keywords

HR Operations LeadershipPayroll ManagementHR Technology ImplementationUS HR Compliance KnowledgeExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll AccuracyTime and Attendance ManagementBenefits EnrollmentJob and Compensation ChangesProcess Flow AnalysisData IntegrationAutomation Case BuildingRoot-Cause AnalysisIssue ResolutionVolume Sizing

Soft Skills

Change ManagementCustomer AdvisoryEscalation HandlingWorkshop FacilitationCommunication with CHROs

Tools & Technologies

WorkdaySAP SuccessFactorsOracle HCMUKGADPServiceNow HR Service DeliveryGenerative AI ToolsRPA ToolsWorkflow Tools

Certifications & Qualifications

CPPCEBSSHRM-SCPWorkday Pro

Industry Keywords

HR Shared ServicesPayroll TransformationMulti-State Wage RulesFLSA ComplianceFMLAACAERISAGlobal HR OperationsHR-IT IntersectionPayroll-to-General-Ledger Posting

Tech Stack

Tools & technologies

OracleRPAServiceNow

About the role

Key responsibilities & impact

Own the domain for high-value HR operations agents handling payroll issues, time card exceptions, benefits enrollment and life events, and job and compensation changes
Ensure agents execute transactions correctly, follow customer policies and hand off to humans appropriately
Join customer implementations to tailor agents to customer policies, pay and time rules, and system setups
Represent Leena AI in pre-sales conversations with CHROs, payroll and HR operations leaders
Follow transaction chains across HR, time, benefits and payroll systems
Design early problem detection for missing punches, unapproved timecards, late pay-rate changes, benefit deduction mismatches and eligibility gaps
Design end-to-end issue resolution across systems, including investigation, root-cause analysis, approval routing and employee explanations
Define edge cases such as retro pay, overtime and shift rules, multi-state taxes, mid-year life events, retroactive job changes and mid-period terminations
Analyze issue and cost concentration by volume, rework hours and cost per error and build business cases for agents
Build realistic test scenarios and review agent behavior for domain correctness
Co-own the product roadmap and measure errors caught, rework hours saved and issue resolution time
Join implementation calls and translate customer HR policies, pay rules, union agreements and system setup into agent behavior
Advise customer HR leaders on process redesign, rollout and change management
Handle escalations concerning whether the agent is executing the HR process correctly
Bring implementation learnings into the product
Join discovery and demo calls with CHROs, payroll, HR operations and HRIS leaders
Run process deep-dive workshops and build ROI cases
Own functional HR answers in RFPs
Represent Leena AI through webinars, customer advisory boards, analyst briefings and HR operations content

Requirements

What you’ll need

12+ years in HR
5+ years leading HR operations, HR shared services or payroll in a large enterprise (5,000+ employees), or leading HR operations and payroll transformations for such enterprises at a consulting firm, payroll provider or HCM implementation partner
Hands-on ownership of high-volume HR transactions, including payroll accuracy, time and attendance, benefits enrollment and life events, and job and compensation changes
Systems know-how across the HR stack, including how HR, time, benefits and payroll systems feed each other and where data breaks between them
Functional depth in platforms such as Workday, SAP SuccessFactors, Oracle HCM, UKG or ADP
Led at least one HR technology implementation or HR transformation from design through go-live
Techno-functional comfort: ability to read a process flow or API spec conceptually, write structured requirements, and test system behavior; no coding required
Ability to size processes by volume, rework hours and error cost and make the case for automation
Working knowledge of US HR compliance, including FLSA and overtime, multi-state wage, hour and tax rules, FMLA, ACA and ERISA
Executive presence with CHRO-level audiences
Experience using generative AI tools and a view on where they help and where they do not
Nice to have: experience with organizations running several HR, time, benefits and payroll vendors side by side
Nice to have: global HR operations or payroll experience across multiple countries
Nice to have: experience at a payroll provider, benefits administrator, HCM implementation partner or HR transformation consulting practice
Nice to have: hands-on experience with ServiceNow HR Service Delivery, Workday Extend or Studio, RPA or workflow tools
Nice to have: certifications such as CPP, CEBS, SHRM-SCP or Workday Pro
Nice to have: exposure to HR-IT and Finance intersections, including access changes on job moves and payroll-to-general-ledger posting

Benefits

Comp & perks

Build a new practice and grow a team as the practice scales
Work across Product, Engineering, customers and Sales
Report directly to a co-founder
No sales quota