Project Manager – Professional Services

Leena AI

. Lead and manage the comprehensive client engagement lifecycle, from initial planning and project kick-off to full execution and successful go-live .

Posted 11/4/2026full-timeRemote • United StatesSeniorLead💰 $140,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagement lifecycles, leading B2B SaaS implementations, and navigating complex system integrations. Strong ability to communicate effectively with senior stakeholders and deliver projects on time while maintaining high-quality standards.

Highest-signal resume keywords

Client Engagement ManagementB2B SaaS ImplementationSystem Integration ExperienceProject Management Best PracticesEffective Communication with Senior Stakeholders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSystem IntegrationAPI UnderstandingProduct ConfigurationRisk MitigationResource AllocationClient OnboardingTechnical Issue DiagnosisPresentation SkillsNegotiation Skills

Soft Skills

Verbal CommunicationWritten CommunicationTeam LeadershipPersuasionRelationship Building

Tools & Technologies

JiraRocketlaneHRISITSMIdentity ProvidersTicketing Systems

Certifications & Qualifications

BS or BA Degree

Industry Keywords

B2B SaaSAI ProjectsDigital ProjectsEnterprise ClientsMid-Market Clients

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead and manage the comprehensive client engagement lifecycle, from initial planning and project kick-off to full execution and successful go-live
Develop strategic project plans and proactively allocate resources to ensure delivery within scope, schedule, and budget
Manage a portfolio of simultaneous client onboardings and implementations across varying stages, sizes, and complexity levels
Prioritize competing demands, coordinate shared delivery resources, and sustain quality and momentum across engagements
Serve as the primary point of contact for client teams and cultivate strong relationships with enterprise and mid-level clients
Maintain clear communication with internal and external stakeholders and present project updates and key metrics to senior leadership
Oversee complex AI and digital projects, including critical system integrations
Collaborate with Product and Technical teams to advance engagements and resolve technical challenges
Independently demo core product capabilities and triage integration issues in product administration and backend layers
Proactively identify, assess, and mitigate project risks
Ensure timely delivery of all contracted scope and maintain project timelines and objectives
Champion project management and implementation best practices to optimize delivery efficiency and client experience

Requirements

What you’ll need

BS or BA Degree from an accredited University
7+ years in a client-facing project management capacity in a B2B SaaS company
Proven track record leading enterprise and mid-market client engagements — including AI and digital projects with heavy system integration — while managing concurrent onboardings and implementations at different lifecycle stages without loss of delivery quality or client confidence
Demonstrated experience in presenting to and communicating effectively with senior internal and client stakeholders (C-suite, VPs, Directors)
Demonstrated experience delivering B2B SaaS implementations with real system integrations (HRIS, ITSM, identity providers, ticketing, or similar)
Comfort working in a product's configuration and backend layers — the "plumbing." You can navigate admin settings, workflow logic, integration setup, and logs to diagnose an issue before escalating it
Working understanding of APIs and how enterprise systems talk to each other: REST endpoints, JSON payloads, webhooks, and authentication (SSO, SAML, OAuth). No coding required — but you should be able to read a payload, follow an auth handshake, and explain what broke and why
Ability to demo high level product features end-to-end to a client audience independently
Exceptional verbal and written communication skills are essential for this role, with a proven ability to lead and motivate cross-functional teams
Ability to negotiate and persuade without formal authority — you can hold a scope line with a client, push back on an unreasonable timeline, and bring stakeholders along on a technical recommendation they didn't originally want
Prior experience with AI/ML products or technologies is a significant advantage
Familiarity with modern project management tools (e.g., Jira, Rocketlane)
Product obsession — a habit of going deep into the product to find the answer yourself rather than waiting for someone to explain it

Benefits

Comp & perks

Work at the forefront of enterprise AI and automation with a company that is defining the trends in this space - not following
Influence how the world’s biggest companies transform their employee experience
Partner with a global team of innovators building industry-defining technology
Be part of a dynamic, innovative, and high-growth company
Competitive compensation, meaningful equity, and opportunities for rapid career growth