Customer Experience

Leevin Group

. Serve as the community point of contact between residents and the Customer Experience team .

Posted 10/2/2026contractRemote • BrazilJunior💰 R$5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer experience management skills, with a focus on effective communication and conflict resolution. Proficient in utilizing digital tools to enhance resident engagement and streamline support processes.

Highest-signal resume keywords

Customer Experience ManagementFluency In EnglishFreshdesk ProficiencyOrganizational SkillsEmotional Resilience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceCommunity ManagementGuest SupportMulti-Channel ManagementConflict Monitoring

Soft Skills

Clear CommunicationSolution-Oriented ApproachRespectful DemeanorOrganizational SkillsEmotional Resilience

Tools & Technologies

FreshdeskZoho SuiteWhatsApp BusinessGoogle Workspace

Industry Keywords

SLA ComplianceHouse RulesLicense AgreementResident SupportProperty Management

About the role

Key responsibilities & impact

Serve as the community point of contact between residents and the Customer Experience team
Ensure responses are provided within the SLA
Reinforce House Rules and the License Agreement in an educational and constructive manner
Guide residents through maintenance, cleaning, replacement, notice, and other processes
Monitor conflicts and take preventive action
Identify recurring complaint patterns
Keep records organized in Freshdesk and direct messages (DMs)
Work closely with Property Management, Sales, and Collections
Provide direct support to resident community management
Strengthen the customer experience across the properties

Requirements

What you’ll need

Fluency in English
At least 1 year of experience in customer experience, guest support, or community management
Ability to manage multiple channels simultaneously, including chat, email, and tickets
Familiarity with digital tools such as Freshdesk, Zoho Suite, WhatsApp Business, and Google Workspace
Spanish is a significant advantage
Strong organizational and prioritization skills, with the ability to manage multiple open cases without losing context
Calm, clear, and structured communication
Emotional resilience and a solution-oriented approach under pressure
Ability to set boundaries with kindness
Respectful demeanor, even in emergency situations
Engagement as an independent contractor (PJ)
Availability to work Monday through Friday, from 7:00 a.m. to 4:00 p.m.