Business Analyst – Change Management, Training, Documentation

Leidos

. Support IT change management, training, and technical documentation for HHS ASPR's Strategic National Stockpile .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $59,150 - $106,925 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Change Management, Technical Writing, and User Training, with a strong ability to translate complex information into clear documentation. Proficient in developing and maintaining Standard Operating Procedures (SOPs) and training materials while ensuring compliance with HHS documentation standards.

Highest-signal resume keywords

IT Change ManagementTechnical Writing/DocumentationUser Training DevelopmentAgile MethodologiesSOP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisTechnical DocumentationTraining Material DevelopmentImpact AssessmentVersion ControlProcess DocumentationUser Guide CreationKnowledge Article DevelopmentChange ManagementSystem Implementation Support

Soft Skills

Strong Written CommunicationVerbal CommunicationFacilitation SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

SharePointMicrosoft 365TeamsPowerPointOracle EBS/ERP

Certifications & Qualifications

Public Trust Clearance EligibilityTier 2 Background Investigation Eligibility

Industry Keywords

HHSASPREmergency PreparednessPublic HealthRegulated EnvironmentsCGMP21 CFR Part 11Supply Chain ManagementLogisticsAsset Management

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Support IT change management, training, and technical documentation for HHS ASPR's Strategic National Stockpile
Assess operational and user impacts of IT system, application, configuration, release, and process changes
Support change-management and release activities, including change requests, impact assessments, implementation coordination, communications, and change records
Develop training plans, presentations, job aids, quick-reference materials, and user-support resources
Conduct virtual and in-person training, demonstrations, and knowledge-transfer sessions
Assess training effectiveness and incorporate user feedback
Develop, edit, organize, and maintain SOPs, technical and operational documentation, user guides, system manuals, process documentation, runbooks, and knowledge articles
Translate technical information into clear documentation for business users and stakeholders
Work with SMEs to validate documentation for technical accuracy and completeness
Maintain documentation under version, configuration, and change controls
Update documentation and training materials as systems, configurations, releases, and requirements change
Support Agile teams by documenting system changes, release information, training needs, and implementation activities
Support transition, modernization, system releases, and implementation activities
Follow HHS documentation, plain-language, accessibility, records-management, and Section 508 requirements
Support critical system changes and emergency-response communications
Work with SNS business users, functional and technical teams, and project leadership

Requirements

What you’ll need

Must be a US Citizen or Green Card holder with the ability to obtain a Public Trust Clearance
Must be located in the United States
5+ years of experience in business analysis, IT change management, training, technical writing/documentation, or related functions
Demonstrated experience supporting IT change management and developing and delivering user training for enterprise information systems
Demonstrated experience developing and maintaining technical, operational, and user documentation
Experience developing SOPs, user guides, job aids, process documentation, training materials, and knowledge articles
Ability to translate complex technical and business-process information into clear, audience-appropriate content
Experience working with business users, SMEs, developers, technical teams, and project leadership
Strong written and verbal communication, facilitation, presentation, and organizational skills
Experience supporting system implementations, enhancements, releases, or business-process changes
Ability to manage multiple documentation, training, and IT change-management activities concurrently
Ability to obtain and maintain the required Tier 2 background investigation/security eligibility
Must comply with HHS/ASPR/SNS security and training requirements
Preferred: Experience supporting Oracle EBS/ERP implementations, modernization, or production environments
Preferred: Experience supporting supply-chain, inventory, warehouse, logistics, or asset-management business processes
Preferred: Experience in federal government, HHS, public health, emergency preparedness, pharmaceutical, medical-supply, or regulated environments
Preferred: Experience working in Agile or SAFe delivery environments
Preferred: Familiarity with cGMP, 21 CFR Part 11, or regulated-system documentation
Preferred: Experience with SharePoint, Microsoft 365, Teams, PowerPoint, and related collaboration/training tools
Preferred: Familiarity with HHS EPLC and federal documentation requirements
Preferred: Experience developing Section 508-compliant and plain-language documentation
Must be able to acknowledge critical incidents within 15 minutes while on call

Benefits

Comp & perks

On-call services participation
Opportunity to support mission-critical public health and emergency-response systems