Cloud Services Support Engineer

Leidos

. Lead engineering and implementation of solutions enabling identity management, authentication, routing, and hybrid integrations across on-premise, cloud, and HCI stack resources .

Posted 10/14/2026full-timeSuffolk • Virginia • United StatesJuniorMid-Level💰 $69,550 - $125,725 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in identity management, cloud architecture, and operational metrics reporting within a Microsoft SaaS environment. Proficient in developing dashboards and reports while ensuring compliance with DoD requirements and IT regulations.

Highest-signal resume keywords

TOP SECRET Security ClearanceM365 ProficiencyITSM/ITIL KnowledgeOperational Metrics ReportingCloud Architecture Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity ManagementCloud ArchitectureNetwork DiagnosticsPerformance OptimizationEncryption ProtocolsData IntegrationStatistical AnalysisDashboard DevelopmentIncident ResolutionService Performance Quality

Soft Skills

Relationship ManagementConflict ResolutionCollaborationCommunication

Tools & Technologies

Microsoft OfficeMicrosoft ExcelMicrosoft AccessMicrosoft VisioMicrosoft ProjectPowerPoint

Industry Keywords

DoD RequirementsSLA/SLR UnderstandingCritical Success FactorsKey Performance IndicatorsIT Regulations

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Lead engineering and implementation of solutions enabling identity management, authentication, routing, and hybrid integrations across on-premise, cloud, and HCI stack resources
Direct the design and strategy of monitoring and alerting frameworks for proactive incident detection and remediation
Drive cloud architecture development and configuration design aligned with Zero Trust principles and DODIN connectivity requirements
Oversee operation and maintenance of edge or hybrid HCI stacks at Government and/or commercial data centers
Lead recommendations for configuration changes
Direct testing, operation, monitoring, and management of network devices that permit information sharing
Support the security of information and information systems
Develop dashboards, reports, and executive-level presentations communicating M365 SaaS enterprise service performance and quality
Facilitate assessments and reporting of conformance to Critical Success Factors and Key Performance Indicators
Develop transport service performance dashboards, reports, presentations, recommendations, and escalations
Identify and resolve transport anomalies while implementing encryption protocols and monitoring vulnerabilities
Conduct network diagnostics, performance optimization, incident resolution, and circuit bandwidth monitoring

Requirements

What you’ll need

Requires current TOP SECRET Security Clearance
Requires BS degree and 2+ years of IT experience or Masters with 0 years of IT experience
Experience with operational metrics correlation, reporting, and dashboarding in a Microsoft SaaS environment
Experience working in an operational capacity in an IT environment
Familiarity with data integration and normalization concepts
Comprehensive understanding of SLAs/SLRs and service performance quality tools, processes, and procedures
Proficiency in M365 and Microsoft Office applications including Word, Visio, Project, and PowerPoint
Proficient to Master level Microsoft Excel and Access skills
Knowledge of ITSM/ITIL frameworks and performance measurement methods/metrics such as FOM, CSF, and KPI
Knowledge of pertinent Government laws, IT regulations, and policies, including DoD requirements definition and DoD/DON acquisition management principles and procedures
Relationship management and conflict resolution skills
Ability to gather metrics and report on relevant findings
Ability to use professional knowledge to collaborate with multiple competencies
Technical understanding with ability to translate reports into mission capabilities
Practical application of statistical, numerical, and analytical principles and processes
Excellent written and verbal communication skills