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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT operations, leading multidisciplinary teams, and ensuring high availability and reliability of mission-critical systems. Proficient in incident management, service delivery optimization, and compliance within cloud environments.
Highest-signal resume keywords
IT Operations ManagementIncident ManagementCloud Environment SupportIT Service Management (ITSM)DoD Secret Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingService RestorationLog and Trend AnalysisRoot Cause Analysis (RCA)Device Configuration ManagementPatch ManagementEnterprise Systems Administration
Soft Skills
LeadershipCommunicationOrganizational SkillsProblem-SolvingTime Management
Tools & Technologies
Support Ticketing Systems
Certifications & Qualifications
Bachelor’s DegreeMaster’s DegreeDoD Secret Security Clearance
Industry Keywords
High-Availability EnvironmentsService Desk ManagementAgile Best PracticesOperational PlanningRisk Mitigation
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Support the Operations Manager for the U.S. Air Force Cloud One Architecture and Common Shared Services contract
- Manage daily IT operations for high performance, reliability, and alignment with business objectives
- Oversee IT service management processes, incident and problem management, SLA and KPI performance, and corrective actions
- Lead multidisciplinary teams of multi-cloud engineers, network engineers, SREs, and Tier 2/3 service desk personnel supporting 60+ DoD applications and systems
- Direct operational planning, workforce planning, staffing, resource allocation, subcontractor management, and prioritization
- Drive continuous improvement, service delivery optimization, efficiency, and alignment with program strategy and product roadmaps
- Serve as operational leader and customer interface, addressing mission requirements and supporting business growth
- Partner with program leadership, IT, application development, engineering, and business stakeholders
- Guide Agile and operational best practices
- Lead organizational change across complex, cross-functional, and matrixed teams
- Assess operational performance, risks, improvement areas, strategy, metrics, and incident action plans
- Lead major incident response and drive issues through resolution
- Oversee security, compliance, audits, vulnerability remediation, risk mitigation, and compliance artifacts
- Evaluate technology and application lifecycles and identify modernization opportunities
- Mentor operations leaders and technical staff
Requirements
What you’ll need- Bachelor’s degree and 8+ years’ relevant experience or a Master’s degree and 6 years’ relevant experience
- 5 years’ experience leading teams or projects
- Experience supporting mission-critical IT operations within high-availability, enterprise environments
- Experience with incident management, technical troubleshooting, service restoration, log and trend analysis, and root cause analysis (RCA)
- Experience supporting cloud environments and performing enterprise systems administration
- Experience collaborating with customers, technical teams, and key stakeholders to resolve incidents, address service issues, and meet operational requirements
- Experience using IT service management (ITSM) and support ticketing systems
- Strong communication, leadership, organizational, problem-solving, and time management skills
- Must have an active DoD Secret security clearance
- Preferred: 4+ years managing device configuration and patch management for a comparable enterprise operation
- Preferred: 4+ years managing comparable service desk teams
- Preferred: 4+ years communicating with Government personnel, including agency executives