Digital Employee Experience Engineer

Leidos

. Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,100 - $157,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and optimizing the Nexthink Infinity platform, including developing automated remediation workflows and integrations with enterprise systems. Proficient in analyzing data to drive actionable insights and improve employee technology experiences while ensuring compliance and security standards.

Highest-signal resume keywords

Nexthink Infinity AdministrationNexthink Remote Actions DevelopmentPowerShell ScriptingAPI IntegrationData Analysis and Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nexthink Query Language (NQL)Automated Remediation SolutionsEndpoint ManagementApplication Performance MonitoringBash/Shell ScriptingMicrosoft 365Active Directory / Entra IDData AnalyticsTroubleshooting and Root-Cause AnalysisFeature Adoption and Continuous Improvement

Soft Skills

Analytical SkillsCross-Functional CollaborationProblem-Solving

Tools & Technologies

ServiceNowMoveworksIntuneSCCMJamfSplunk

Certifications & Qualifications

Nexthink CertificationServiceNow ITSM/ITOM/Asset Management

Industry Keywords

Digital Experience Monitoring (DEX)Employee Engagement InitiativesGovernance RequirementsEnterprise IT InfrastructureWorkplace Technology

Tech Stack

Tools & technologies

ITSMJamfServiceNowShell ScriptingSplunk

About the role

Key responsibilities & impact

Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls
Ensure the stability, scalability, performance, security, and integrity of the Nexthink environment
Support platform upgrades, feature adoption, continuous improvement, technical documentation, training materials, operational playbooks, and cross-functional collaboration
Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows for endpoint health, application performance, configuration, compliance, connectivity, and Microsoft 365 issues
Develop reusable automation frameworks, engineering standards, and scalable remediation capabilities to reduce manual support effort
Support integrations between Nexthink and enterprise platforms using APIs, web services, and automation platforms
Operationalize DEX insights and remediation workflows in alignment with enterprise architecture, security standards, and governance requirements
Develop Nexthink dashboards, investigations, and reporting solutions using NQL and platform analytics
Monitor digital experience, identify trends and root causes, uncover automation opportunities, and translate telemetry and employee experience data into actionable insights
Design and manage Nexthink Campaigns and employee engagement initiatives to gather feedback, measure sentiment, support organizational change, and improve employee technology experiences
Stay current on Nexthink capabilities, automation technologies, and industry best practices

Requirements

What you’ll need

Must have an active Public Trust with ability to obtain Secret or higher, as needed
US citizenship required
Bachelor's degree in Information Technology, Computer Science, or Engineering, coupled with 4–8 years of relevant experience; equivalent relevant experience may be considered in lieu of a degree
3+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform
3+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments
Proven analytical, troubleshooting, and root-cause analysis skills
Experience analyzing large datasets and converting insights into actionable improvements
Experience working in complex enterprise environments with cross-functional engineering and operations teams
Hands-on expertise with Nexthink Remote Actions, Investigations and Dashboards, Campaigns and Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL)
PowerShell required
Bash/Shell scripting preferred
Experience designing and developing automated remediation and self-healing solutions
Experience building integrations using APIs, web services, and automation platforms
Experience integrating Nexthink with ServiceNow, Moveworks, or similar products
Experience with endpoint management, security, and compliance, including Intune, SCCM, or Jamf
Experience with Microsoft 365
Experience with Active Directory / Entra ID
Preferred: Nexthink certification(s), Nexthink AI Drive and Adopt, ServiceNow ITSM/ITOM/asset management, Splunk or other observability platforms, DEX frameworks, employee sentiment measurement, XLOs, and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints