Digital Employee Experience Engineer – DEX

Leidos

. Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls .

Posted 9/22/2026full-timeRemote • United StatesSeniorLead💰 $92,300 - $166,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and optimizing the Nexthink Infinity platform, including automation, integrations, and analytics to enhance digital employee experiences. Proficient in developing self-healing solutions and managing platform governance while ensuring compliance and operational standards.

Highest-signal resume keywords

Nexthink Infinity AdministrationPowerShell ScriptingAutomated Remediation SolutionsAPI IntegrationsEndpoint Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nexthink Remote ActionsNexthink Query Language (NQL)Bash/Shell ScriptingData AnalysisTroubleshootingRoot-Cause AnalysisAutomated Workflow DevelopmentDashboard DevelopmentFeature AdoptionCompliance Management

Soft Skills

Analytical SkillsCross-Functional CollaborationCommunication SkillsProblem-Solving

Tools & Technologies

ServiceNowMicrosoft IntuneSCCMMoveworksMicrosoft 365SplunkEndpoint Management Solutions

Certifications & Qualifications

Nexthink CertificationServiceNow ITSM/ITOM

Industry Keywords

Digital Employee Experience (DEX)End User Computing (EUC)Enterprise IT InfrastructureExperience Level Objectives (XLOs)Employee Sentiment Measurement

Tech Stack

Tools & technologies

ITSMJamfServiceNowShell ScriptingSplunk

About the role

Key responsibilities & impact

Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls
Ensure platform stability, scalability, performance, security, and data integrity
Manage platform governance, access controls, compliance requirements, and operational standards
Lead platform upgrades, feature adoption, and continuous improvement initiatives
Develop and maintain technical documentation, training materials, and operational playbooks
Consult with cross-functional teams to promote Nexthink capabilities
Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows
Build proactive and reactive automations to resolve endpoint, application, and user experience issues
Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues
Create reusable automation frameworks and engineering standards
Design and implement integrations between Nexthink and enterprise platforms including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions
Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange
Develop dashboards, investigations, and reporting solutions for device health, application performance, collaboration experience, network quality, and employee sentiment
Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities
Deliver operational and executive-level reporting demonstrating DEX program effectiveness and business value
Translate telemetry and user experience data into actionable recommendations
Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption
Support organizational change initiatives through targeted communications and guided remediation workflows
Partner with support, engineering, End User Computing, Infrastructure, Security, Service Management, and other teams to improve digital employee experiences
Contribute to DEX strategy, roadmap, and maturity initiatives
Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation
Stay current on Nexthink capabilities, automation technologies, and industry best practices

Requirements

What you’ll need

US Citizenship is required
Bachelor's degree in Information Technology, Computer Science, or Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree
5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform
10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments
Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints
Strong hands-on expertise with Nexthink Remote Actions, Investigations and Dashboards, Campaigns and Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL)
Advanced scripting and automation experience using PowerShell (required)
Bash/Shell scripting (preferred)
Experience designing and developing automated remediation and self-healing solutions
Experience building integrations using APIs, web services, and automation platforms
Experience integrating Nexthink with ServiceNow, Moveworks, or similar products
Strong understanding of endpoint management (Intune, SCCM, Jamf, etc.), Microsoft 365, Active Directory / Entra ID, and endpoint security and compliance practices
Strong analytical, troubleshooting, and root-cause analysis skills
Experience analyzing large datasets and converting insights into actionable improvements
Experience working in complex enterprise environments with cross-functional engineering and operations teams
Preferred: Nexthink certification(s), Nexthink AI Drive and Adopt, ServiceNow ITSM/ITOM/asset management, Splunk or other observability platforms, DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs)