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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft Exchange solutions, including on-premises and hybrid environments, with a strong focus on system administration, troubleshooting, and automation through PowerShell scripting. Proven ability to manage complex IT environments while ensuring compliance with cybersecurity mandates and providing exceptional support in a 24/7 mission-critical setting.
Highest-signal resume keywords
Microsoft Exchange AdministrationOffice 365 ManagementPowerShell ScriptingTier 2/3 System AdministrationIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Exchange 2016Microsoft Exchange 2019Microsoft Exchange 2025Email Journaling SolutionsDisaster RecoveryServer/System Patch ManagementIncident AnalysisBackup and Restore ProceduresTechnical AssessmentsRequirements Analysis
Soft Skills
Strong Communication SkillsLeadership SkillsTeam CollaborationProblem-Solving SkillsMentoring Skills
Tools & Technologies
ServiceNowNetBackupVMwareTrellixWindows Defender
Certifications & Qualifications
TS/SCI ClearanceCloud+GICSPSSCPSecurity+ CEGSECMicrosoft MCSEMicrosoft MCSA
Industry Keywords
Cybersecurity ComplianceIT OperationsMulti-Enclave EnvironmentTechnical PlanningSystem Testing
Tech Stack
Tools & technologiesCloudCyber SecurityITSMServiceNowTypeScriptVMware
About the role
Key responsibilities & impact- Develop and implement on-premises Microsoft Exchange solutions across physical and virtual server technologies
- Conduct technical planning for hardware and software upgrades
- Review implementation and upgrade guides
- Generate Standard Operating Procedures and other documentation for operations and maintenance
- Perform requirements analysis, functional analysis, and requirements allocation with operations staff
- Conduct technical assessments, integration support, system testing for functionality and security compliance, and quality assurance of production implementations
- Provide systems and software administration support in a large, multi-enclave enterprise environment
- Remotely log into servers for software configuration, rebooting, and remedial actions
- Provide Tier 2/Tier 3 administration support for implementation, troubleshooting, maintenance, and monitoring of physical and virtual servers
- Distinguish isolated user problems from enterprise-wide application and system problems; advise Operations staff on root causes and recommended fixes
- Collaborate with peers and service lanes on network latency analysis and user experience issues
- Collect data, conduct analysis, and develop and implement Problem Management solutions
- Establish and maintain availability and capacity management solutions
- Provide technical findings, feedback, and resolution reports for root cause analysis and process improvement
- Support a 24/7/365 mission environment and provide on-call support during after-hours outages
- Update operations and monitoring documentation for ITOC personnel
- Troubleshoot email routing and service disruptions caused by evolving cybersecurity tools and policies
- Oversee Exchange Online in an Office 365 hybrid/cloud environment
- Manage roles, services, and permissions according to Government Service Owner and Cyber Security mandates
- Create, test, and implement PowerShell scripts to automate and standardize routine tasks and monitoring
Requirements
What you’ll need- US Citizenship is required
- TS/SCI with specific Polygraph required, or TS/SCI and willingness to obtain and maintain a poly
- Bachelor's degree with 12 years of relevant experience, Master’s degree with 10 years, Associate's degree with 14 years, or High School Diploma with 16 years
- Meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements: Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher
- Experience interacting with service lanes to handle service inquiries and problems
- Extensive Tier 2/3 System Administrator experience
- Extensive Office 365 and Microsoft Exchange 2016, 2019, and 2025 SE experience
- Extensive knowledge of Email Journaling solutions
- Extensive scripting/automation experience through Exchange PowerShell or other scripting languages
- Experience resolving highly complex problems using technical knowledge, factual reasoning, and interpretation of problem indicators
- Experience developing and implementing solutions for upgrades to newer Exchange versions
- Experience directing migrations between on-prem Exchange and M365 Exchange Online
- Ability to work independently within an IT Service Management/ticketing system (ServiceNow)
- Strong oral and written communication skills with experience briefing senior government and military officials
- Strong leadership and mentoring skills
- Ability to work effectively within a team and support peers
- Ability to triage and classify incidents and prioritize work
- Extensive experience planning, deploying, and documenting patch and configuration updates
- Extensive knowledge of Disaster Recovery for High Availability in large, dispersed enterprise environments
- Extensive experience with log reviews, incident analysis, issue trends, and problem analysis
- Experience with server/system patch management methodologies
- Experience troubleshooting within a Trellix/Windows Defender security environment
- Experience with backup and restore procedures using NetBackup, VMware snapshots, or other backup solutions
- Desired: Microsoft MCSE or MCSA certification