Helpdesk IT Support Intern

Leidos

. Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals .

Posted 11/9/2026full-timeArlington • Virginia • United StatesEntry Level💰 $48,100 - $86,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support and technical assistance, particularly with hardware setup, troubleshooting, and enterprise software. Familiarity with security protocols and inventory management in a government context is essential.

Highest-signal resume keywords

Customer SupportMicrosoft 365 AssistanceActive Directory TasksWindows 10/11 FamiliarityBasic Hardware Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Diagnostic ChecksHardware SwapsDevice EnrollmentAsset TrackingSmart Card AuthenticationDigital CertificatesIOS/Android ConfigurationTicketing SoftwareNetworking BasicsOperating Systems Knowledge

Soft Skills

Strong CommunicationCustomer Service OrientationDependabilityIntegrityEagerness to Learn

Tools & Technologies

RemedyServiceNowMicrosoft OfficeEnterprise Ticketing SoftwareAsset Tracking Spreadsheets

Certifications & Qualifications

Department of Defense Secret Security Clearance

Industry Keywords

Information TechnologyComputer ScienceCybersecurityInformation SystemsComputer Engineering

Tech Stack

Tools & technologies

AndroidCyber SecurityiOSServiceNow

About the role

Key responsibilities & impact

Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals
Perform basic diagnostic checks and physical hardware swaps for walk-up customers
Serve as a first point of contact for users at the walk-up support center
Log, document, categorize, and track customer support requests using enterprise ticketing software such as Remedy or ServiceNow
Assist users with Microsoft 365, web browsers, and enterprise tools
Assist senior technicians with basic Active Directory tasks, including password resets and account unlocks
Learn and support smart card authentication and digital certificates in a secure government network
Provision, unbox, and track inventory of enterprise iOS/Android mobile devices
Assist users with device enrollment and troubleshooting
Log incoming hardware and update asset tracking spreadsheets/databases
Prepare retired equipment for disposal or reissue
Support Department of the Air Force personnel and geographically separated units across the National Capital Region

Requirements

What you’ll need

Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field
Rising Sophomores, Juniors, or Seniors considered
U.S. Citizenship is required
Must have the ability to obtain and maintain a Department of Defense (DoD) Secret security clearance or possess an active clearance
Familiarity with Windows 10/11 operating systems and Microsoft Office applications
Basic understanding of computer hardware components, including RAM, hard drives, monitors, cables, and ports
Strong communication and customer service orientation
Comfortable speaking with customers and explaining basic technical steps in everyday terms
High level of dependability, integrity, and eagerness to learn new technologies
Prior customer-facing experience is preferred
Basic coursework in networking or operating systems is preferred
Experience with or curiosity about Apple iOS/Android configuration is preferred

Benefits

Comp & perks

Direct daily mentorship from senior systems administrators and network engineers
Resume-building real-world enterprise exposure in DoD environments
Opportunity to obtain and utilize a federal security clearance
Practical skill development in DoD 8140 compliance, enterprise ticketing, and modern device management
10–12 week internship
FT or PT schedule options
Core business hours 8am–4pm