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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Identity Management technologies and PowerShell scripting for automation, alongside strong troubleshooting and incident analysis skills. Capable of mentoring junior personnel and effectively collaborating across teams to enhance operational processes.
Highest-signal resume keywords
PowerShell ScriptingIdentity Management TechnologiesIncident AnalysisTier 2/Tier 3 System AdministrationIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PowerShell CommandsQuest ARS PowerShell ExtensionsServer Patch ManagementLog ReviewsIncident AnalysisActive Directory Federation ServicesAzure Active Directory ConnectMicrosoft Identity ManagerOAUTH/SAMLSecure Token Authentication Services
Soft Skills
Effective Time ManagementStrong Oral CommunicationStrong Written CommunicationTeam CollaborationMentoring
Tools & Technologies
ServiceNowIdentity Management SystemsDomain ControllersLDAP Border Directory SystemsActive Directory Lightweight Directory Services
Certifications & Qualifications
Cloud+GICSPSSCPSecurity+ CEGSECDoDM 8140.03 Certification
Industry Keywords
Identity ManagementIncident ManagementTechnical ConfigurationRemote TroubleshootingEnterprise Identity Management Solutions
Tech Stack
Tools & technologiesAzureCloudITSMServiceNowTypeScript
About the role
Key responsibilities & impact- Maintain existing enterprise identity management solutions
- Troubleshoot incidents and assist with transitioning new capabilities from engineering to production
- Validate the health, status, operations, and maintenance of identity management systems
- Remotely log into end-user endpoints to perform technical configuration, rebooting, and remedial troubleshooting actions
- Support implementation, troubleshooting, and maintenance of identity management systems
- Distinguish isolated user problems from enterprise-wide application or system problems and recommend solutions
- Coordinate with stakeholders to collect data, conduct analysis, and develop and implement solutions for incident tickets and requirements
- Build and deploy Domain Controllers and other identity management servers remotely at customer sites using approved procedures
- Provide technical findings, feedback, and resolution steps for root cause analysis, engineering assessment, and process improvement
- Mentor junior team members
- Update operations and maintenance documentation for 24/7/365 ITOC personnel
- Support operations across multiple geographic locations and network classifications
- Work with Operations, Engineering, and vendor support on complex technical issues
- Work independently and collaboratively with teams across multiple sites and time zones
Requirements
What you’ll need- Extensive experience with PowerShell commands and scripting/automation
- Experience with Quest ARS PowerShell extensions and implementing ARS task automation
- Experience with Tier 2/Tier 3 system administration
- Experience interacting with customers during troubleshooting incidents and system anomalies
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Experience mentoring and training junior personnel
- Effective time management skills and ability to adjust priorities to changing customer requirements, mission needs, outage response, and external troubleshooting support
- Strong oral and written communication skills
- Ability to work effectively within a team and support peers toward improved processes and results
- Ability to work independently, work incidents as received, and complete assigned projects
- Experience with IT Service Management ticketing systems such as ServiceNow
- Extensive experience with Identity Management technologies including Microsoft Identity Manager, Forefront Identity Manager, Azure Active Directory Connect, Active Directory Federation Services, ADFS Web Application Proxy, Quest Active Roles Server, LDAP Border Directory Systems, Active Directory Lightweight Directory Services, Radiant Logic, VDS, OAUTH/SAML, and Secure Token Authentication Services/PKI Integration
- Bachelor's degree with 12 years of relevant experience, Master's degree with 10 years, Associate's degree with 14 years, or High School Diploma with 16 years
- At minimum, certification meeting DoDM 8140.03 (previously DoD 8570) IT System Admin Intermediate requirements: Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher
- US Citizenship required
- TS/SCI with specific polygraph required, or TS/SCI and willingness to obtain a polygraph
