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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Asset Management and contract administration, with a strong focus on lifecycle management, data analysis, and process improvement. Proficient in utilizing ServiceNow and Microsoft tools to support audit readiness and enhance operational efficiency.
Highest-signal resume keywords
IT Asset ManagementServiceNow ExperienceData AnalysisContract AdministrationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Asset Lifecycle ManagementContract Record MaintenanceData ReconciliationAudit Controls SupportWorkflow Automation
Soft Skills
Strong CommunicationCustomer ServiceCross-Functional CollaborationAttention to DetailAdaptability
Tools & Technologies
ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft SharePointPower AutomatePower BI
Industry Keywords
IT Asset ManagementContract Renewal ProcessesSoftware LicensingData GovernanceBusiness Systems Analysis
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage IT asset contract records throughout the lifecycle, from initial requests and orders through renewals, changes, and termination
- Review and triage ServiceNow requests, route work accurately, monitor progress, and resolve customer inquiries and escalations
- Coordinate contract renewal activities with internal stakeholders and supply chain partners to support timely decisions and accurate records
- Maintain and reconcile ServiceNow asset and contract data; develop reports, identify discrepancies, and implement corrections
- Support audit readiness by maintaining complete, accurate documentation and following established ITAM controls and procedures
- Partner with Budget Owners, Managers and other stakeholders to identify cost avoidance, and contract consolidation opportunities
- Recommend process and automation enhancements; contribute to requirements gathering and user acceptance testing
- Own assigned deliverables, communicate status and risks proactively, and meet established deadlines
- Support the IT Asset Management team across a multimillion-dollar IT asset portfolio
Requirements
What you’ll need- U.S. Citizenship
- Bachelor's degree coupled with two years of relevant experience in IT asset management, contract administration, business systems analysis, or a related field; equivalent relevant experience may be considered in lieu of a degree
- Working knowledge of IT assets and contract lifecycles, including requests, renewals, and record maintenance
- Experience using ServiceNow or a comparable enterprise workflow or asset management system
- Strong written and verbal communication, customer service, and cross-functional collaboration skills
- Ability to analyze data, investigate discrepancies, recommend corrective actions, and summarize findings for management
- Strong organization, attention to detail, and ability to manage competing priorities and deadlines
- Demonstrated adaptability and flexibility to thrive in a fast-paced, dynamic environment, effectively managing shifting priorities and evolving business needs as technology and processes change
- Proficiency with Microsoft Excel, Word, PowerPoint, and SharePoint
- Experience with ServiceNow including HAM Pro, SAM Pro, Contracts, Catalog and reporting capabilities
- Familiarity with software licensing, hardware asset management, or IT contract renewal processes
- Experience supporting ITAM audit controls, data governance, process improvement, or workflow automation
- Experience using Power Automate, Power BI, and other collaboration/analysis tools
- No security clearance required
- Must keep camera on during interview and permit interviewer to take a picture for identification purposes if a future offer is extended
