Junior Help Desk Specialist

Leidos

. Interact with customers to handle service inquiries and problems .

Posted 10/8/2026full-timeUnited StatesJunior💰 $59,150 - $106,925 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting and maintaining systems, while effectively communicating with customers to resolve service inquiries. Possesses strong analytical skills to identify and implement solutions for recurring problems in a fast-paced environment.

Highest-signal resume keywords

Active TS/SCI With PolygraphIT Support ExperienceProblem-Solving SkillsTime Management SkillsStrong Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem MaintenanceData AnalysisIncident ManagementTechnical Support

Soft Skills

Customer ServiceInterpersonal SkillsOriginalityInnovative Problem-Solving

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Service Desk OperationsFace-Paced EnvironmentHardware EnvironmentsPhysical Cabling

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Interact with customers to handle service inquiries and problems
Implement, troubleshoot, and maintain IT systems
Distinguish isolated user problems from enterprise-wide application/system problems
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
Examine customer problems and identify and implement appropriate corrective action
Analyze recurring problems, annotate them, and initiate solutions to prevent recurrence
Provide customer service representative support for customer Service Desk operations

Requirements

What you’ll need

Active TS/SCI with a polygraph
Bachelors degree and 2 or more years, or Masters with less than 2 years of prior relevant experience
Will consider additional work experience in lieu of a degree
Experience providing IT support across phone, remote, and hands-on hardware environments
Experience applying independent judgment, originality, and innovative problem-solving to resolve technical issues
Experience working in a face-paced environment
Experience with troubleshooting issues in a growing environment
Time management skills
Strong oral and written communications skills
Command of the English language
Ability to lift and move IT equipment (up to 30–50 lbs.) and crawl under desks for physical cabling or machine setups

Benefits

Comp & perks

Paid Time Off
11 paid Holidays
401K with a 6% company match and immediate vesting
Flexible Schedules
Discounted Stock Purchase Plans
Technical Upskilling
Education and Training Support
Parental Paid Leave