Learning Coordinator

Leidos

. Develop and maintain training materials, including user guides, Knowledge Base articles, quick-reference materials, instructional videos, interactive learning modules, contextual help, and release-specific guidance .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $131,300 - $237,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering user-friendly training materials and documentation for software applications, with a strong focus on user engagement and knowledge management. Proficient in assessing user needs and tailoring content to diverse audiences while managing documentation through its lifecycle.

Highest-signal resume keywords

User Documentation DevelopmentTraining Delivery for Software ApplicationsAgile Software Development FamiliarityConfluence and Jira ExperienceStakeholder Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Guide DevelopmentKnowledge Base Article CreationInstructional DesignTechnical Learning Content DevelopmentContent ManagementUser Feedback AnalysisTraining Effectiveness TrackingVideo Content DevelopmentELearning Authoring ToolsAccessibility Compliance (Section 508)

Soft Skills

Strong Written CommunicationVerbal Communication SkillsFacilitation SkillsPresentation SkillsAbility to Tailor Learning Materials

Tools & Technologies

ConfluenceJiraAgile MethodologiesUAT ProcessesKnowledge Management Systems

Industry Keywords

User SupportKnowledge Management PracticesGovernment Business ApplicationsSoftware DevelopmentHelp Desk Support

About the role

Key responsibilities & impact

Develop and maintain training materials, including user guides, Knowledge Base articles, quick-reference materials, instructional videos, interactive learning modules, contextual help, and release-specific guidance
Plan and deliver training for different user roles, experience levels, and job functions
Assess existing training resources, documentation, knowledge gaps, delivery methods, and user needs
Develop user personas for new users, occasional users, mobile users, and power users
Manage Knowledge Base and user-support content, including governance, review, publishing, version control, consolidation, and retirement
Review Sprint-assigned software changes for documentation and training impacts
Coordinate with development, QA, functional SMEs, Help Desk personnel, and FLETC stakeholders to align guidance with releases
Develop onboarding, refresher, troubleshooting-reference, and support materials for Tier I and Tier II Help Desk personnel
Use support questions and Help Desk trends to identify knowledge gaps and self-service improvements
Support user outreach, communicate new features and system changes, and collect user feedback
Develop and maintain a User Support and Knowledge Management Development Plan
Conduct content-health reviews and recommend modernization, consolidation, or retirement of outdated materials
Track training participation, content usage, user engagement, recurring questions, and training effectiveness
Provide status and recommendations through program reporting processes
Coordinate content validation with the Government customer
Support UAT/release readiness, stakeholder engagement, and contract transition by organizing transferable training and knowledge materials

Requirements

What you’ll need

Demonstrated experience developing and delivering software application training, user documentation, or technical learning content
Strong ability to translate complex application functionality and technical information into clear, user-friendly instructions for nontechnical audiences
Experience developing user guides, job aids, Knowledge Base articles, quick-reference guides, videos, presentations, and online learning materials
Experience working with software development, QA/testing, Help Desk, product owners, functional SMEs, and end users
Strong written and verbal communication, facilitation, presentation, and stakeholder-engagement skills
Ability to assess different user populations and tailor learning materials based on role, experience level, workflow, and training need
Experience managing documentation or knowledge content through review, approval, publishing, versioning, maintenance, and retirement
Familiarity with Agile software development and release processes, including user stories/tickets, Acceptance Criteria, testing, UAT, and release communications
Ability to analyze user feedback, support trends, and content usage
Experience with Confluence and Jira, or comparable systems
Ability to manage multiple concurrent priorities in a changing software environment
Ability to work with Government SMEs who retain authority for business rules, policy, and operational procedures
Preferred: experience supporting a large enterprise or Government business application, Section 508/accessibility, instructional design, eLearning authoring tools, video/content development, knowledge-management practices, user-community engagement, and AI/ML tools and techniques