NOC Technician III

Leidos

. Support DISA Global Operations Center (DGOC) GIG/Defense Information System Network (DISN) services for the Department of Defense and national security organizations .

Posted 11/4/2026full-timeShiloh • Illinois • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network operations, incident management, and configuration management, with a strong focus on maximizing network availability and minimizing operational impact. Proficient in utilizing tools like ServiceNow and MS Office suite to support incident resolution and documentation.

Highest-signal resume keywords

Active Top Secret ClearanceDoD-8570 IAT Level 2 CertificationNetwork Operations ExperienceVoice Infrastructure KnowledgeCircuit Actions Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Architecture KnowledgeIncident Ticket ManagementConfiguration ManagementAlarm SurveillancePacket Capture AnalysisCall RoutingSession Initiated ProtocolJuniper IP TechnologiesCISCO KnowledgeEVoIP/ECVoIP

Soft Skills

Team TrainingCommunicationSituational Awareness

Tools & Technologies

ServiceNowMS Office SuiteNetwork Management ToolsVideo Teleconferencing (VTC)

Certifications & Qualifications

Security+ CEDoD-8570 IAT Level 2

Industry Keywords

Defense Information System Network (DISN)Defense Red Switch Network (DRSN)Cyber TransportVoice ServicesTDM and SIP Trunks

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support DISA Global Operations Center (DGOC) GIG/Defense Information System Network (DISN) services for the Department of Defense and national security organizations
Perform, train the team, and develop processes for network operations duties
Create, update, and resolve unclear problems and issues using broad network architecture knowledge and ServiceNow
Notify points of contact about essential or heightened-awareness network, circuit, or location incidents
Configure and analyze customer circuits across TDM and SIP trunks
Work with customers, UC stakeholders, and internal and external leaders to maximize network availability and minimize mission and operational impact
Monitor network alarms across platform-specific network management tools
Provide global situational awareness support
Verify service restoration after customer-initiated ticket resolution
Provide timely situational awareness to leadership and impacted communities during incident discovery and ticket creation
Record, assess, track, and monitor incident tickets escalated to operational infrastructure
Document outages, degradations, isolations, escalations, and resolutions throughout service-impacting network incidents
Maintain configurations for route plans, route lists, device profiles, calling search spaces, and route partitions
Assess incidents and configuration deficiencies and recommend resolutions
Develop or recommend solutions and processes for UC and DRSN operations

Requirements

What you’ll need

U.S. citizenship
Active Top Secret clearance
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date
Able to work in a 24x7 shift work environment
General understanding of both voice infrastructure and IP network topologies
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
Knowledge of routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
High school diploma or equivalent
2–4 years of prior relevant experience