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Tech Stack
Tools & technologiesITSMJavaScriptPythonSQL
About the role
Key responsibilities & impact- Assist with small AI and automation projects, including prototypes that summarize IT service tickets, performance measures, or operational trends
- Help prepare, organize, and review datasets used for dashboards, reporting, and AI experiments
- Experiment with prompts and simple AI-agent workflows, document results, and suggest improvements with team guidance
- Write or update basic scripts, queries, or lightweight interfaces using tools such as Python or JavaScript
- Support testing and troubleshooting by identifying issues, recording observations, and helping validate outputs
- Participate in team meetings and Agile activities; share progress, ask questions, and document work for other team members
Requirements
What you’ll need- Currently enrolled in an accredited college or university pursuing a degree in Computer Science, Data Science, Information Technology, Engineering, or a related field
- US citizenship required
- Coursework, academic projects, or personal projects involving programming, data analysis, or AI/ML concepts
- Introductory experience with Python, JavaScript, or another programming language
- Interest in learning about generative AI, automation, and IT service management
- Ability to communicate clearly, collaborate with a team, and learn new tools with guidance
- Ability to obtain and maintain a Secret clearance, as applicable to the position
- Familiarity with APIs, SQL, data visualization, or basic web development through coursework or projects
- Exposure to large language models, prompt engineering, or AI-assisted development tools
- Interest in IT operations, service management platforms, or Agile software development
- Experience collaborating on a student team, internship, research project, or open-source project
Benefits
Comp & perks- Hands-on learning opportunity
- Guidance and mentorship
- Appropriately scoped projects
