Principal System Engineer

Leidos

. Lead team members and interact with customers to handle service inquiries and problems .

Posted 10/15/2026full-timeUnited StatesLead💰 $131,300 - $237,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Operations, providing technical leadership and solutions for complex customer problems while ensuring efficient workflows and adherence to service level agreements. Proficient in problem management and incident management systems, with a strong focus on team training and development.

Highest-signal resume keywords

Technical LeadershipProblem ManagementIncident ManagementActive TS/SCI ClearanceEnterprise-Scale Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Desktop SupportLinux Server SupportTechnical Problem SolvingSystem Performance EvaluationArchitecture DesignIntegration and ModernizationAutomation ImplementationAI/ML ImplementationTechnical Risk AssessmentSOP Development

Soft Skills

Team LeadershipCustomer CommunicationTraining and Mentoring

Tools & Technologies

JIRAServiceNow

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreeActive TS/SCI with Polygraph

Industry Keywords

Help DeskTier 1 SupportTier 2 SupportClose SupportTechnical Advisor

Tech Stack

Tools & technologies

LinuxServiceNowTypeScript

About the role

Key responsibilities & impact

Lead team members and interact with customers to handle service inquiries and problems
Examine and solve highly complex customer problems and implement corrective actions
Analyze recurring problems and initiate solutions to prevent reoccurrence
Remotely log into end users’ Windows or Linux desktops and servers for complex problem triage, software configuration, and remedial actions
Develop and apply in-depth solutions to undefined and complex technical issues across multiple disciplines
Provide IT Operations subject-matter expertise across Help Desk/Tier 1, Close Support, and Tier 2
Review and update operational SOPs to modernize and improve efficiency
Train new and junior team members
Provide second-tier triage and technical expertise for complex close support problems involving customer applications and mission systems
Provide technical leadership and facilitate communication with customers, coworkers, and external support teams for timely resolution within service level agreements
Assess Problem Management and Incident Management systems such as JIRA and ServiceNow
Analyze workflows for efficiency, including automation and AI/ML implementation
Translate mission requirements into technical strategies, architectures, and actionable engineering solutions

Requirements

What you’ll need

Bachelor’s degree with 12 or more years of experience, or a MS degree and 10 or more years of prior relevant experience
Additional work experience may be considered in lieu of a degree
Must have an active TS/SCI with a Polygraph
Demonstrated mastery across multiple technical disciplines
Proven experience leading major technology initiatives, including architecture, design, integration, modernization, and implementation of enterprise-scale solutions
Experience evaluating system performance, technical risk, scalability, and architecture
Recognized technical expert with success solving highly complex problems across multiple projects and engineering domains
Experience serving as a senior technical advisor to customers and stakeholders
Ability to lift and move IT equipment up to 30–50 lbs.
Ability to crawl under desks for physical cabling or machine work

Benefits

Comp & perks

Paid Time Off
11 paid Holidays
401K with a 6% company match and immediate vesting
Flexible Schedules
Discounted Stock Purchase Plans
Technical Upskilling
Education and Training Support
Parental Paid Leave
Competitive benefits