FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process analysis, organizational change management, and technology transformation, with a strong focus on stakeholder engagement and performance metrics development. Proficient in utilizing tools like Microsoft Visio and SharePoint to facilitate process improvement and automation initiatives.
Highest-signal resume keywords
Business Process AnalysisOrganizational Change ManagementMicrosoft VisioStakeholder EngagementPerformance Metrics Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ModelingGap AnalysisRequirements GatheringProcess Improvement MethodologiesOperational Data AnalysisKPI DevelopmentWorkflow DocumentationAutomation Feasibility AssessmentUser Acceptance TestingChange Management Documentation
Soft Skills
Analytical SkillsFacilitation SkillsProblem-Solving SkillsDocumentation SkillsCommunication Skills
Tools & Technologies
Microsoft OfficeSharePointJiraConfluenceServiceNowPower BIPower AutomateUiPathPower Platform
Industry Keywords
Federal ProgramsIT ModernizationUSCGDHSDoD
Tech Stack
Tools & technologiesRPAServiceNow
About the role
Key responsibilities & impact- Plan, execute, and sustain organizational change management activities for U.S. Coast Guard organizational, process, and technology transformations
- Conduct business process assessments, stakeholder interviews, requirements-gathering sessions, and process discovery workshops
- Develop As-Is and To-Be process maps, workflow diagrams, swimlane diagrams, and decision flows
- Apply value stream mapping and business process reengineering techniques to identify inefficiencies, bottlenecks, redundancies, and automation opportunities
- Perform gap analyses, document business rules and process dependencies, and recommend workflow improvements and standardization
- Translate process maps and operational requirements into business requirements, user stories, functional specifications, and acceptance criteria
- Analyze operational data, process cycle times, error rates, workload, and manual effort
- Develop KPIs, reports, and dashboards to measure process improvements, automation effectiveness, and operational efficiencies
- Support automation use-case intake, feasibility assessments, prioritization, MVP development, pilot evaluations, and user acceptance testing
- Collaborate with technical teams on workflow automation, RPA, AI-enabled solutions, and digital modernization
- Support OCM strategies, stakeholder engagement plans, communications, training, and adoption activities
- Conduct change impact and organizational readiness assessments
- Facilitate stakeholder workshops, demonstrations, feedback sessions, and process improvement discussions
- Identify adoption barriers, recommend mitigation strategies, and track readiness, feedback, and adoption metrics
- Develop change management documentation, training materials, process guides, executive briefings, and transition plans
- Coordinate change activities with implementation schedules and delivery milestones
- Maintain process documentation, requirements, action items, decision logs, and governance artifacts in SharePoint, Jira, Confluence, or ServiceNow
- Prepare executive summaries, process improvement recommendations, performance reports, and stakeholder presentations
- Support program reviews, continuous improvement initiatives, and knowledge transfer activities
Requirements
What you’ll need- Bachelor's degree in Business Administration, Information Systems, Business Analytics, Organizational Development, or related field and 6 years of experience; additional relevant experience may be considered in lieu of a degree
- 6+ years of experience in business process analysis, program analysis, organizational change management, or IT modernization
- Hands-on experience with Microsoft Visio, including As-Is/To-Be process maps, swimlane diagrams, and workflow documentation
- Experience with business process modeling, gap analysis, requirements gathering, and process improvement methodologies
- Experience supporting stakeholder engagement, change management, communications, training, or technology adoption initiatives
- Experience analyzing operational data and developing performance metrics, reports, or dashboards
- Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Visio; experience with SharePoint, Jira, Confluence, or ServiceNow
- Strong analytical, facilitation, problem-solving, documentation, and communication skills
- Experience supporting federal programs or enterprise technology modernization
- U.S. Citizenship and ability to obtain and maintain a DHS Public Trust
- Preferred: experience supporting USCG, DHS, DoD, or other federal agencies
- Preferred: familiarity with Power BI, Power Automate, UiPath, ServiceNow, or Power Platform
- Preferred: experience supporting Agile development, automation pilots, MVP delivery, and user acceptance testing