Provider Relations Specialist

Leidos

. Serve as the primary support resource for counselors across the provider network, responding to workflow, documentation, and program-process inquiries .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $41,600 - $75,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider relations and administrative support within behavioral health programs, ensuring compliance with documentation standards and effective communication with diverse stakeholders. Proficient in managing inquiries and developing reference materials to enhance operational efficiency.

Highest-signal resume keywords

Provider Relations ExperienceBehavioral Health KnowledgeStrong Problem-Solving SkillsExcellent Communication SkillsProficiency in Electronic Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health DocumentationCase Management ProcessesAdministrative SupportReport Submission ProceduresAttention to DetailTime ManagementProject PrioritizationTroubleshootingProvider Portals NavigationOffice Software Proficiency

Soft Skills

Customer-Focused CommunicationCollaboration Across TeamsProfessionalismResponsiveness

Tools & Technologies

Electronic SystemsVirtual Service PlatformsProvider PortalsStandard Office Software

Industry Keywords

Healthcare AdministrationBehavioral Health ProgramsCompliance RequirementsProvider NetworksNon-Technical Help Desk Functions

About the role

Key responsibilities & impact

Serve as the primary support resource for counselors across the provider network, responding to workflow, documentation, and program-process inquiries
Provide guidance on required paperwork and administrative forms
Assist counselors with submission processes
Support providers in understanding procedures to ensure timely and accurate report submissions
Monitor common inquiries and trends to identify information gaps and recommend improvements
Collaborate with clinical leadership, operations, and administrative teams
Maintain current knowledge of program policies, compliance requirements, and operational procedures
Develop and maintain reference materials, FAQs, and job aids
Ensure timely, professional, and customer-focused communication with providers

Requirements

What you’ll need

Associates degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience)
2+ years of experience in a provider relations role, providing admin support to behavioral health programs, provider networks, or healthcare personnel
Familiarity with professional health documentation, case management processes, and standards in behavioral health settings
Experience working with provider support, non-technical help desk functions, or customer service in a healthcare environment
Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently
Excellent verbal and written communication skills, with the ability to explain processes clearly to diverse audiences
High attention to detail and ability to manage multiple inquiries in a fast-paced environment
Proficient in navigating electronic systems, computer programs, and virtual service platforms
Proficiency within provider portals and standard office software
Ability to prioritize projects and excellent time management skills
Ability to work collaboratively across multidisciplinary teams while maintaining professionalism and responsiveness
U.S. citizenship and fluency in English required
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required
Ability to maintain and retain suitability investigation and clearance as required
Separate, quiet, private, confidential workspace required
Own reliable high-speed internet hard wired to the home required; mobile-device hotspot/tethering and wireless ISP are not acceptable