Senior Digital Employee Experience Engineer

Leidos

. Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $131,300 - $237,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and optimizing the Nexthink Infinity platform, including automation, integrations, and data analytics. Proven ability to enhance digital employee experience (DEX) through proactive and reactive solutions, while ensuring compliance and operational standards.

Highest-signal resume keywords

Nexthink Infinity Platform AdministrationPowerShell ScriptingNexthink Remote ActionsEndpoint Management TechnologiesData Analytics and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nexthink Remote ActionsNexthink Query Language (NQL)Automated RemediationAPI/Web Service IntegrationsScripting (PowerShell, Bash/Shell)Nexthink InvestigationsNexthink DashboardsNexthink CampaignsSoftware MeteringData Analysis

Soft Skills

Analytical SkillsCollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNowMicrosoft IntuneSCCMMoveworksMicrosoft 365SplunkActive DirectoryJamf

Certifications & Qualifications

Nexthink CertificationPublic Trust Clearance

Industry Keywords

Digital Employee Experience (DEX)End User Computing (EUC)Enterprise IT InfrastructureExperience Level Objectives (XLOs)Governance and Compliance

Tech Stack

Tools & technologies

ITSMJamfServiceNowShell ScriptingSplunk

About the role

Key responsibilities & impact

Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access
Ensure platform stability, scalability, security, and data integrity through governance, compliance, and operational standards
Own platform upgrades, feature adoption, continuous improvement, supporting documentation, and playbooks
Partner cross-functionally to drive adoption of Nexthink capabilities
Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows
Build proactive and reactive automations for endpoint, application, and user experience issues
Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues
Create reusable automation frameworks and engineering standards
Design and implement integrations between Nexthink and ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions
Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange
Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows
Ensure integrations align with enterprise architecture, security standards, and governance requirements
Build dashboards, investigations, and reports covering device health, application performance, collaboration, network quality, and employee sentiment
Use NQL and platform analytics to identify trends, root causes, and automation opportunities
Deliver operational and executive reporting demonstrating DEX program effectiveness and business value
Translate telemetry and UX data into actionable recommendations for IT and business stakeholders
Design and manage Nexthink Campaigns to gather feedback, measure sentiment, and drive digital adoption
Partner with support and engineering teams on change initiatives and employee technology experience
Identify recurring issues, high-volume incidents, and experience gaps suitable for automation
Partner with EUC, Infrastructure, Security, Service Management, and Engineering teams to improve DEX and contribute to DEX strategy, roadmap, and maturity initiatives
Stay current on Nexthink capabilities, automation technologies, and industry best practices

Requirements

What you’ll need

Must have an active Public Trust with ability to obtain Secret or higher, as needed
US citizenship required
Bachelor's degree in Information Technology, Computer Science, or Engineering with 12+ years of relevant experience; equivalent relevant experience may be considered in lieu of a degree
5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform
10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments
Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints
Extensive hands-on experience with Nexthink Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience, Software Metering, and Nexthink Query Language (NQL)
Advanced scripting and automation experience, including PowerShell (required), Bash/Shell scripting (preferred), automated remediation and self-healing solutions, API/web service integrations, and integrating Nexthink with ServiceNow, Moveworks, or similar platforms
Strong knowledge of endpoint management and enterprise technologies, including Intune, SCCM, Jamf, Microsoft 365, Active Directory/Entra ID, and endpoint security
Proven analytical and troubleshooting skills, with experience using data to drive improvements in complex enterprise environments
Nexthink certification(s) and experience with AI Drive and Adopt preferred
Experience with ServiceNow ITSM/ITOM, asset management, and observability platforms such as Splunk preferred
Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs) preferred