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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Salesforce application development, including Salesforce Service Cloud and integration with contact center technologies. Proficient in leading technical discussions, mentoring developers, and ensuring compliance with enterprise standards.
Highest-signal resume keywords
Salesforce Development ExperienceSalesforce Service Cloud ExpertiseApex ProgrammingREST/SOAP API IntegrationSalesforce Certified Platform Developer II
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ApexLightning Web ComponentsVisualforceSOQL/SOSLSalesforce APIsJavaScriptHTML5CSSSalesforce FlowPlatform Events
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration Skills
Tools & Technologies
SalesforceAmazon ConnectNICE CXoneCI/CD PipelinesDevOps Practices
Certifications & Qualifications
Salesforce Certified Platform Developer ISalesforce Certified Platform Developer II
Industry Keywords
Enterprise Contact CenterOmnichannel Service OperationsData GovernanceAgile Software DevelopmentCustomer Self-Service Portals
Tech Stack
Tools & technologiesCloudJavaScriptSOAPVisualforce
About the role
Key responsibilities & impact- Design, develop, and implement scalable, secure, high-performing Salesforce applications
- Lead technical design discussions and translate business requirements into Salesforce solutions
- Develop custom applications, reusable components, workflows, and automation
- Provide technical architecture guidance while coding, troubleshooting, testing, and deploying
- Mentor developers, conduct code reviews, and promote Salesforce development standards
- Develop, enhance, and support Salesforce Service Cloud solutions in a high-volume enterprise contact center
- Design and optimize case management, service request workflows, automated routing, escalation processes, and agent productivity tools
- Support omnichannel engagement across phone, email, chat, and digital service channels
- Integrate Salesforce with contact center technologies, self-service portals, and knowledge management solutions
- Collaborate with technical teams and contact center stakeholders to improve operations, service delivery, and customer experience
- Design, develop, and troubleshoot Salesforce integrations with enterprise applications
- Support data migration, transformation, synchronization, and integration initiatives
- Troubleshoot complex Salesforce, external-system, and contact-center technical issues
- Ensure enterprise standards for security, scalability, performance, data governance, and compliance
- Work in an Agile environment with product owners, developers, architects, and business stakeholders
- Support deployments, unit and integration testing, CI/CD processes, and production troubleshooting
- Improve Salesforce capabilities through automation, platform enhancements, and emerging technologies
- Contribute to Salesforce Agentforce, Einstein AI, and intelligent customer service modernization initiatives
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience; additional relevant experience may be accepted in lieu of a degree
- 8+ years of hands-on Salesforce development experience
- Senior Salesforce developer, technical lead, or solution architect experience on complex enterprise projects
- Hands-on Salesforce Service Cloud experience in an enterprise contact center or customer service environment
- Experience with case management, customer service workflows, and omnichannel service operations
- Experience supporting federal government programs or similarly complex, highly regulated enterprise environments
- Advanced experience with Apex, Lightning Web Components, Visualforce, SOQL/SOSL, and Salesforce APIs
- Knowledge of Salesforce architecture, data modeling, security, automation, and platform best practices
- Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud
- Experience designing and troubleshooting REST/SOAP API integrations and enterprise integration patterns
- Proficiency in JavaScript, HTML5, CSS, and modern web development technologies
- Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development
- Experience with Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation
- Experience integrating Salesforce with Amazon Connect, NICE CXone, or comparable CCaaS technologies
- Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization
- Strong analytical, troubleshooting, problem-solving, and communication skills
- Ability to work independently and collaborate with cross-functional teams
- Must be a U.S. Citizen
- Must be able to obtain and maintain a Public Trust clearance
- Must possess Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II certification
Benefits
Comp & perks- 100% telework/remote opportunity
- Camera-on interview and identification photo if an offer is extended