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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and maintaining SharePoint systems, including SharePoint 2013, 2016, 2019, SE, and SharePoint Online, while ensuring compliance with cybersecurity and operational standards. Proficient in troubleshooting, user support, and implementing solutions in a 24/7 mission environment.
Highest-signal resume keywords
SharePoint AdministrationSQL Cluster ManagementMicrosoft Teams ManagementITSM Ticketing SystemsDoDM 8140.03 Certification Requirements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SharePoint 2013SharePoint 2016SharePoint 2019SharePoint OnlineSQL ClustersPKI AuthenticationF5 BigIP Load Traffic ManagerCitrix NetScalerChange ManagementTier 2 and Tier 3 System Administration
Soft Skills
Time ManagementOral CommunicationWritten CommunicationTeam Collaboration
Tools & Technologies
ServiceNowNintexInfoPathPower BISPPatchify
Certifications & Qualifications
Cloud+GICSPSSCPSecurity+ CEGSECMicrosoft 365 Certified: Administrator Expert
Industry Keywords
CybersecurityComplianceFOIARoot-Cause AnalysisKnowledge ArticlesSOPs
Tech Stack
Tools & technologiesCitrixCloudCyber SecurityITSMServiceNowSQLTypeScript
About the role
Key responsibilities & impact- Interact with site and collection owners to handle service inquiries and problems
- Implement, troubleshoot, and maintain IT systems
- Distinguish isolated user problems from enterprise-wide application or system problems
- Develop solutions for complex problems and update Knowledge Articles and SOPs
- Oversee SharePoint projects, version upgrades, routine maintenance, and capability expansion
- Identify integration methods with Identity, Credential, and Access Management technologies
- Assist users with migrations from older SharePoint versions to SharePoint 2019, SE, or SharePoint Online
- Manage permissions for site collections, lists, and items
- Manage access to Microsoft Teams, OneDrive, and SharePoint Online
- Conduct data searches and purges for cybersecurity, legal, compliance, FOIA, and other legitimate requirements
- Manage the asset library, risk database, and business rhythm calendar
- Coordinate with customers and stakeholders to collect data, analyze issues, and implement solutions
- Provide technical findings, feedback, resolution steps, and After Action Reports for root-cause analysis and process improvement
- Support a 24/7/365 mission environment, including after-hours outage response
- Update operations and maintenance documentation for IT Operations Center personnel
Requirements
What you’ll need- Strong experience with SharePoint 2013, 2016, 2019, SE, and SharePoint Online
- Strong experience configuring, installing, and securing SharePoint systems
- Experience managing SQL clusters supporting SharePoint farms
- Experience with SQL cluster and SharePoint farm patch maintenance
- Experience with PKI and claims-based authentication
- Experience with F5 BigIP Load Traffic Manager or Citrix NetScaler
- Strong experience managing Microsoft Teams, OneDrive, and SharePoint Online
- Experience with routine maintenance and scheduled maintenance windows
- Experience with Change Management fundamentals
- Experience with Tier 2 and Tier 3 system administration
- Experience troubleshooting issues in a growing environment
- Experience with reviews, incident analysis, and issue-trend identification
- Time management skills
- Strong oral and written communication skills
- Experience working effectively within a team and supporting peers
- Experience with ITSM ticketing systems such as ServiceNow
- Bachelor's degree with 8 years of relevant experience, Master's degree with 6 years, Associate's degree with 10 years, or High School Diploma with 12 years
- Must meet DoDM 8140.03 IT System Admin Intermediate certification requirements: Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher
- U.S. citizenship required
- TS/SCI with specific polygraph, or TS/SCI and willingness to complete a polygraph
- Preferred: familiarity with Nintex, InfoPath, and/or Power BI
- Preferred: experience with SPPatchify
- Preferred: Microsoft 365 Certified: Administrator Expert or equivalent certification