ServiceNow Engineer

Leidos

. Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer .

Posted 10/6/2026full-timeUnited StatesJuniorMid-Level💰 $87,100 - $157,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow implementations, including building and optimizing Service Catalog items and workflows. Proficient in managing user roles, configuring ACLs, and applying DevSecOps principles in a fast-paced, mission-driven environment.

Highest-signal resume keywords

ServiceNow ImplementationsFlow DesignerCompTIA Security+ CertificationAgile MethodologiesSecret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business RulesClient ScriptsUI PoliciesProcess Automation DesignerConfigurable WorkspacesUnit TestingInteractive DashboardsAutomated ReportingData PoliciesNotification Templates

Soft Skills

Facilitation SkillsCommunication SkillsStakeholder EngagementCross-Functional CollaborationCustomer Service Skills

Tools & Technologies

ServiceNowCloud ServicesDevSecOpsAgileScrumKanban

Certifications & Qualifications

CompTIA Security+ServiceNow CSA CertificationServiceNow CAD CertificationServiceNow CIS-ITSM CertificationServiceNow CIS-CSM Certification

Industry Keywords

USAF Cloud OnePlatform 1ITSMCSMProcess Automation

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies
Design, configure, and update Process Automation Designer workflows and customer-facing Playbooks
Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives
Manage user roles and group memberships and configure ACLs to secure data
Update and refine forms, views, fields, and notification templates based on daily business requests
Create and distribute standard reports, interactive dashboards, and automated scheduled tracking
Perform unit testing in lower environments and participate in peer code reviews before production deployment
Support the U.S. Air Force Cloud One Architecture and Common Shared Services program and help modernize enterprise cloud services

Requirements

What you’ll need

Bachelor’s and 4+ years or more of experience, or Master’s and 2+ years or more of experience; additional experience may be accepted in lieu of degree
Secret clearance required to maintain employment
US citizenship required
CompTIA Security+ or equivalent (IAT-2) certification
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced, mission-driven environment
Strong documentation, communication, and cross-functional collaboration skills
Familiarity with DevSecOps principles and practices
Familiarity with Agile methodologies such as Scrum and/or Kanban
Excellent customer service skills, with experience working in a customer-facing position
Experience with ServiceNow implementations
ServiceNow CSA certification
Preferred: experience with USAF Cloud One or Platform 1
Preferred: ServiceNow CAD, CIS-ITSM, and CIS-CSM certifications