ServiceNow Engineer

Leidos

. Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $107,900 - $195,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow implementations, including building and optimizing Service Catalog items and workflows. Proficient in managing user roles, access control, and supporting cloud architecture for enterprise services.

Highest-signal resume keywords

ServiceNow ImplementationsFlow DesignerCompTIA Security+Agile MethodologiesSecret Clearance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business RulesClient ScriptsUI PoliciesProcess Automation DesignerAccess Control ListsUnit TestingInteractive DashboardsData PoliciesRecord ProducersComplex Order Guides

Soft Skills

Communication SkillsStakeholder EngagementCross-Functional CollaborationCustomer Service SkillsFacilitation Skills

Tools & Technologies

ServiceNowCloud One ArchitectureConfigurable WorkspacesAutomated Scheduled TrackingPlaybooks

Certifications & Qualifications

CompTIA Security+ServiceNow CSAServiceNow CADServiceNow CIS-ITSMServiceNow CIS-CSM

Industry Keywords

DevSecOps PrinciplesAgile MethodologiesUSAF Cloud OneMission-Driven EnvironmentEnterprise Cloud Services

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies
Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks
Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives
Manage user roles and group memberships and configure Access Control Lists (ACLs) to secure data
Update and refine forms, views, fields, and notification templates based on daily business requests
Create and distribute standard reports, interactive dashboards, and automated scheduled tracking
Perform unit testing in lower environments and participate in peer code reviews before production deployment
Support the U.S. Air Force Cloud One Architecture and Common Shared Services program and help modernize enterprise cloud services

Requirements

What you’ll need

Bachelor’s and 8+ years or more of experience; Master’s and 6+ years or more of experience; additional experience may be accepted in lieu of degree
Secret clearance required to maintain employment
US citizenship required
CompTIA Security+ or equivalent (IAT-2)
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced, mission-driven environment
Strong documentation, communication, and cross-functional collaboration skills
Familiarity with DevSecOps principles and practices
Familiarity with Agile methodologies such as Scrum and/or Kanban
Excellent customer service skills, with experience working in a customer-facing position
Experience with ServiceNow implementations
ServiceNow certification(s): CSA
Preferred: Experience with USAF Cloud One or Platform 1
Preferred: ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM