ServiceNow Release Manager

Leidos

. Support the GSM-O II contract at DISA, including operations, sustainment, maintenance, repair, and defense of DISN within DODIN .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $131,300 - $237,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex projects and releases within a DoD environment, utilizing Agile methodologies and tools like Jira. Proficient in process mapping, risk assessment, and coordinating cross-functional teams to drive operational effectiveness and compliance.

Highest-signal resume keywords

Active DoD Secret ClearanceSecurity+ CertificationExperience With Jira, Xray, Confluence, And GitKnowledge Of CI/CD PipelinesExperience In Process Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingData-Driven Operations CapabilitiesProject Task Dependency TrackingRisk MitigationRelease ManagementAgile MethodologiesAI Initiative CoordinationBig Data ApplicationsDevOps/DevSecOps PracticesInfrastructure As Code

Soft Skills

Strong Written And Verbal CommunicationCollaboration Across DisciplinesAttention To DetailOrganizational SkillsAbility To Work Under Strict Deadlines

Tools & Technologies

JiraXrayConfluenceGitAWS ServicesElastic/Kibana

Certifications & Qualifications

Security+ CertificationDoD 8570 IAT Level II

Industry Keywords

DISADoD NetworksCybersecurity ComplianceData Protection GovernanceNetwork Routing Devices

Tech Stack

Tools & technologies

AWSCloudCyber Security

About the role

Key responsibilities & impact

Support the GSM-O II contract at DISA, including operations, sustainment, maintenance, repair, and defense of DISN within DODIN
Work within a fast-paced Agile team to manage requirements, promote update sets between environments, and support design, integration, and delivery of AWS Cloud functionality
Plan and guide cross-functional teams in Lean Agile project execution
Collaborate with Product Owners, requirements teams, development teams, process owners, technical leads, and stakeholders
Manage minor and significant releases
Lead the release management process, including release package and update-set assessment, analysis, planning, design, and risk assessment
Drive cross-team impediment planning, collaboration, and coordination; escalate and remove impediments
Coach teams on release processes and resolve process issues
Build product roadmaps in Jira
Develop metrics and reports for sprint, project, and program execution
Manage complex incidents through resolution
Work with end users, software, data, DevOps engineers, and data scientists
Define processes for technical platforms, system specifications, input/output, and hardware/software compatibility
Document As-Is and To-Be processes with Product Owners, SMEs, and developers
Track and update user stories in Atlassian Jira
Develop business process maps using standard methodologies and toolsets
Monitor and report technical variances and facilitate resolution of technical issues
Coordinate AI initiatives, dependencies, roadmaps, user stories, milestones, deliverables, demonstrations, stakeholder feedback, adoption, operational effectiveness, and benefits across teams
Manage process, projects, resources, and risks

Requirements

What you’ll need

US Citizenship
Active DoD Secret clearance
Ability to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support
Active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, upon start
Bachelor’s degree with 8–12 years of relevant experience, or master’s degree with 6–10 years of prior relevant experience; additional work experience in lieu of degree is acceptable
Experience in process mapping
Experience designing, developing, and delivering data-driven operations capabilities within a DoD environment
Experience identifying and tracking project task dependencies, risks, and mitigations
Experience estimating level of effort to support projected project schedules
Experience working with highly technical teams in dynamic, fast-paced environments
Experience with Jira, Xray, Confluence, and Git repositories
Strong written and verbal communication skills
Ability to work with strict deadlines
Ability to collaborate across disciplines and technical experience levels
Knowledge of CI/CD pipelines and practices
High attention to detail and accuracy
Ability to manage multiple releases simultaneously
Excellent organizational and project management skills
Preferred: experience with DISA and DoD networks
Preferred: experience with AWS services and enterprise implementations
Preferred: experience with big data applications
Preferred: experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation
Preferred: experience with Elastic/Kibana
Preferred: understanding of network routing devices and network device configurations
Preferred: AI initiative coordination, roadmap development, cybersecurity/data protection/governance compliance, and AI capability adoption tracking