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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing and configuring SharePoint systems, including SharePoint 2016, 2019, Subscription Edition, and SharePoint Online. Proficient in troubleshooting, maintaining IT systems, and implementing solutions in a 24/7 mission environment.
Highest-signal resume keywords
SharePoint 2016, 2019, SPSE, SharePoint OnlineSQL Cluster Configuration and MaintenancePKI Authentication and Claims-Based AuthenticationITSM Ticketing Systems (ServiceNow)DoDM 8140.03 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SharePoint ConfigurationSQL Cluster MaintenanceTroubleshootingChange ManagementIncident AnalysisLog ReviewsSystem Administration (Tier 2 and Tier 3)Data Searches and PurgesService/Server MonitoringTechnical Documentation
Soft Skills
Strong Oral CommunicationStrong Written CommunicationCustomer CoordinationProblem Analysis
Tools & Technologies
Microsoft TeamsMicrosoft OneDriveSolarWindsScience LogicPowerShellF5 BigIP Load Traffic ManagerCitrix NetScalerNintexInfoPathPowerBI
Certifications & Qualifications
DoDM 8140.03 CertificationCloud+GICSPSSCPSecurity+ CEGSECMicrosoft 365 Certified: Administrator Expert
Industry Keywords
Identity ManagementAccess ManagementCybersecurityComplianceFOIAService InquiriesAfter Action ReportsAsset Library ManagementRisk Database ManagementBusiness Rhythm Calendar
Tech Stack
Tools & technologiesCitrixCloudCyber SecurityITSMServiceNowSQLTypeScript
About the role
Key responsibilities & impact- Interact with site and collection owners to handle service inquiries and problems
- Implement, troubleshoot, and maintain IT systems
- Distinguish isolated user problems from enterprise-wide application or system problems
- Develop solutions for complex problems and update Knowledge Articles and SOPs
- Oversee SharePoint upgrades, routine maintenance, hardware/platform upgrades, migrations, and capability expansion
- Identify integration methods for Identity, Credential, and Access Management technologies
- Assist manual migrations from older SharePoint versions to SharePoint 2019, SPSE, or SharePoint Online
- Manage permissions for site collections, lists, and items
- Manage access to Microsoft Teams, OneDrive, and SharePoint Online
- Conduct data searches and purges for cybersecurity, legal, compliance, FOIA, and other legitimate requirements
- Manage the asset library, risk database, and business rhythm calendar
- Coordinate with customers and stakeholders to collect data, analyze issues, and implement solutions
- Provide technical findings, feedback, resolution steps, and After Action Reports
- Maintain and enhance service/server monitoring using SolarWinds, Science Logic, PowerShell, or other technologies
- Support customer requirements in a 24/7/365 mission environment
- Update operations and maintenance documentation for after-hours triage and troubleshooting
Requirements
What you’ll need- Extensive experience with SharePoint 2016, 2019, Subscription Edition (SPSE), and SharePoint Online
- Extensive experience configuring, installing, and securing SharePoint systems
- Familiarity with SQL clusters supporting SharePoint farms
- Experience with patch maintenance for SQL clusters and SharePoint farms
- Experience with PKI authentication and claims-based authentication
- Experience with F5 BigIP Load Traffic Manager or Citrix NetScaler
- Experience managing Microsoft Teams, Microsoft OneDrive, and SharePoint Online
- Experience with routine maintenance and scheduled maintenance windows
- Experience with Change Management fundamentals
- Experience with Tier 2 and Tier 3 system administration
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and problem analysis
- Strong oral and written communication skills
- Experience with ITSM ticketing systems such as ServiceNow
- U.S. citizenship required
- TS/SCI with CI Polygraph or Full Scope Poly required, or TS/SCI with willingness to obtain a poly
- Bachelor's degree with 12 years of relevant experience, Master's degree with 10 years, Associate's degree with 14 years, or High School Diploma with 16 years
- DoDM 8140.03 / previously DoD 8570 IT System Administrator Intermediate certification required; examples include Cloud+, GICSP, SSCP, Security+ CE, or GSEC
- Nintex, InfoPath, PowerBI, SPPatchify, or Microsoft 365 Certified: Administrator Expert experience/certification is desired or beneficial
