Software Developer

Leidos

. Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules .

Posted 10/27/2026full-timeUnited StatesJuniorMid-Level💰 $87,100 - $157,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow ITSM configuration, development, and integration, with a strong focus on API, JSON, and Python scripting. Proven ability to deliver digital transformation solutions and enhance customer experience through effective collaboration and problem-solving.

Highest-signal resume keywords

ServiceNow ITSM ConfigurationAPI DevelopmentPython ScriptingActive Security Certification (Security+)Agile Development Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentREST/SOAP APIsJSONDashboard CreationBusiness Process Re-engineeringData MigrationUI/UX RequirementsConfiguration ManagementIntegration with Elastic, Netcool, KafkaTicketing and Order Management

Soft Skills

Excellent Customer Service SkillsStrong Communication SkillsCollaboration SkillsAbility to MultitaskWillingness to Learn

Tools & Technologies

JIRAGitConfluenceAWS CloudServiceNow TSMServiceNow OMTServiceNow TNIAgile Scrum EnvironmentCI/CD ImplementationDevOps/DevSecOps

Certifications & Qualifications

Active DoD Secret ClearanceServiceNow Certified Application DeveloperITIL Foundation Certification

Industry Keywords

Digital TransformationITIL ProcessesConfiguration Management Database (CMDB)Technical InfrastructureMultidisciplinary Development Teams

Tech Stack

Tools & technologies

AWSCloudITSMKafkaPythonServiceNowSOAP

About the role

Key responsibilities & impact

Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules
Configure, develop, support, maintain, customize, troubleshoot, and resolve issues in the ServiceNow platform
Work with stakeholders to propose and deliver digital transformation solutions, including request fulfillment, automated workflows, Service Catalogs, and ITIL processes
Assist with REST/SOAP APIs, JSON files, and Python scripts
Create and maintain forms, reports, views, workflows, groups, and roles
Create, maintain, and enhance dashboards and scheduled reporting
Create and configure integrations with ServiceNow, including Elastic, Netcool, and Kafka
Coordinate and support application and platform upgrades
Design, create, and catalog business process flows
Support business process re-engineering for ticketing and order management capabilities
Analyze customer data to identify trends and improve customer experience and network performance
Interact with customers regarding Systems Engineering technical considerations and issues
Design and build ServiceNow applications and integrations with other applications and platforms in an Agile Scrum environment
Collaborate with engineers, developers, analysts, cross-functional teams, and other stakeholders
Maintain documentation and coding standards
Support data migration
Design and implement solutions under Configuration Management policies and standards
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity
Review and apply UI/UX requirements to ServiceNow development
Provide project development support to keep work on track and on task

Requirements

What you’ll need

US citizenship
Active security certification meeting DoD 8570 IAT Level II or higher, such as Security+
Active DoD Secret clearance
Ability to commute to Scott AFB, IL; Ft. Meade, MD; SATX DISA facility; or Ogden, UT for onsite/offsite hybrid support
Bachelor’s degree in a related discipline with 4–8 years of professional experience, or equivalent experience/combined education; alternatively, 2–6 years of professional experience with a related Master’s degree; additional experience may be accepted in lieu of degree
At least 3 years of experience with design, development, and support of technology infrastructure
At least 2 years of API, JSON, and Python experience
Excellent customer service skills
Ability to work independently, prioritize, schedule, and complete multiple tasks
Ability to multitask and self-assign work in a fast-paced environment
Strong communication and collaboration skills
Willingness to learn and adapt to rapid technology changes
Willingness to receive mentoring from senior developers
Preferred: ServiceNow Certified Application Developer
Preferred: Experience or familiarity with Agile development and testing methodology
Preferred: Experience with ServiceNow TSM, TNI, OMT, or related applications
Preferred: Experience with JIRA, Git, and Confluence
Preferred: ITIL Foundation understanding or certification
Preferred: AWS Cloud and ServiceNow certifications
Preferred: Technical bachelor’s degree
Preferred: Experience with large software systems, hardware integration and testing, multidisciplinary development teams, SAFe, legacy-to-new application migration, test automation, TDD, CI, CD, Kanban, DevOps/DevSecOps, and CI/CD implementation