Support Navigator

Leidos

. Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $31,850 - $57,575 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in electronic documentation systems while effectively multitasking in a fast-paced call center environment. Familiarity with military lifestyle and culture enhances the ability to provide tailored support to participants.

Highest-signal resume keywords

Customer Service SkillsCall Center OperationsElectronic Documentation ProficiencyMicrosoft Office ProficiencyMilitary Lifestyle Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing SkillsWeb-Based ResearchElectronic Case ManagementDocumentation AssistanceMultitaskingOrganizational SkillsAttention to Detail

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelElectronic Documentation SystemsVirtual Service Platforms

Certifications & Qualifications

High School Diploma or EquivalentAssociate's Degree

Industry Keywords

Military Community ExperienceParticipant SupportConfidential WorkspaceBackground ChecksCredential Verification

About the role

Key responsibilities & impact

Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email
Coordinate non-medical counseling appointments with network providers and ensure timely connections to care
Serve as a liaison between internal departments, external resources, and network providers
Respond to participant inquiries in a 24/7 Call Center environment
Navigate resources to resolve participant concerns and provide accurate information and administrative support
Gather participant feedback and assess satisfaction for continuous service improvement
Document participant interactions, activities, and case updates in the electronic case management system
Assist participants with documentation and translation requests
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Demonstrated strong customer service skills and knowledge of call center operations
Understanding of military lifestyle and culture
Strong typing skills and proficiency in electronic documentation and web-based research
Proficiency in Microsoft Office applications (Word, Outlook, Excel) and electronic documentation systems
Ability to multitask effectively in a fast-paced environment
Strong organizational skills and attention to detail
U.S. citizenship and fluency in English required
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required
Ability to maintain and retain suitability investigation and clearance as required
Proficient in navigating electronic systems, computer programs, and virtual service platforms
Separate, quiet, private, confidential workspace required
Reliable high-speed internet hard wired to the home or apartment required; mobile-device hotspot/tethering and wireless ISP are not acceptable
Military spouse, military affiliation, and/or experience in the military community highly desirable
Experience in Call Center preferred
Associate's Degree