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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in establishing and maintaining ServiceNow environments, including ITSM module configuration and integration with tools like Elastic and Kafka. Proficient in continuous integration and delivery practices while ensuring compliance with DoD security standards.
Highest-signal resume keywords
ServiceNow ConfigurationContinuous Integration and DeliveryDoD Security Standards ComplianceITIL Foundation UnderstandingSecurity+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Applications DevelopmentMicroservices ArchitectureData Driven OperationsVulnerability ResolutionBusiness Process Re-engineering
Soft Skills
CollaborationProblem SolvingCustomer Interaction
Tools & Technologies
JIRAGitConfluenceElasticKafka
Certifications & Qualifications
Security+ CertificationDoD 8570 IAT II Certification
Industry Keywords
DoD EnvironmentSTIGsITSMCloud-native ApplicationsSystems Engineering
Tech Stack
Tools & technologiesCloudITSMKafkaMicroservicesServiceNow
About the role
Key responsibilities & impact- Establish environments for the ServiceNow team to execute their work
- Prepare and create containers enabling microservices to work cohesively in a cloud-native application
- Assist in continuous integration and continuous delivery of software
- Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules
- Assist in designing, creating, and maintaining ServiceNow applications and modules
- Architect and design integrations with ServiceNow, including Elastic, Netcool, and Kafka
- Coordinate and support application and platform upgrades
- Resolve vulnerabilities associated with STIGs and scans
- Assist with business process flows and ServiceNow configuration
- Collaborate with the ServiceNow development team to propose solutions based on business needs and strategies
- Support business process re-engineering to streamline capabilities into ServiceNow
- Identify trends and patterns in customer data to improve customer experience and network performance
- Interact with customers regarding Systems Engineering technical considerations and issues
- Ensure infrastructure has appropriate nodes, storage, and security parameters to host ServiceNow
Requirements
What you’ll need- BS degree and 4 years of prior relevant experience, or Master's with 2 years of prior relevant experience; may possess a Doctorate in technical domain
- Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
- Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date
- Understanding of ITIL foundation or ITIL certified
- Experience in architecture, design, development, and delivery of data driven operations capabilities within a DoD environment
- Experience building and deploying software applications meeting DoD security standards and updating applications and code to meet security scans and implementation guidelines, including STIGs
- 2+ years of hands-on experience standing up, configuring, and/or maintaining environments
- Experience with JIRA, Git, and Confluence
- Experience working with a highly technical team in a dynamic, fast-paced environment
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, Ogden, UT, or San Antonio, TX for primary on-site support as required
