Time & Pay Solutions Specialist

Leidos

. Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $41,600 - $75,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll and timekeeping processes, including proficiency with Deltek and Costpoint systems. Strong ability to provide customer support, resolve inquiries, and maintain confidentiality of sensitive information.

Highest-signal resume keywords

Payroll ProcessingTimekeeping Systems ExperienceCustomer Service SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProceduresTimekeeping ProceduresDeltekCostpointHelpdesk SoftwareCase Management SystemsMicrosoft OfficeResearch SkillsGarnishment ProcessingTime Charging Knowledge

Soft Skills

Communication SkillsOrganizational SkillsMulti-Tasking AbilityClient-Facing SkillsTeam Collaboration

Industry Keywords

Federal Labor LawsEmployee ConfidentialityPayroll AuditsEmployee InquiriesU.S. Citizenship

About the role

Key responsibilities & impact

Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate
Assist employees with time sheet entries and corrections in the system in accordance with established timekeeping and payroll procedures
Review payroll and timekeeping information to identify issues and assist with resolution
Assist employees and managers with timecard questions and transactions
Process garnishments and garnishment refunds in accordance with established procedures
Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues
Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate
Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up
Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed
Support payroll and timekeeping audits, reporting, and special projects
Identify recurring issues and escalate when needed
Maintain confidentiality of employee and payroll information
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED and 2+ years of payroll or timekeeping experience
Experience with Deltek, Costpoint, and or any other timekeeping systems
Deadline oriented and ability to multi-task
Proven working experience in providing customer phone and ticket support
Strong Client-facing and communication skills
Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws
Working knowledge of helpdesk software, databases, and remote control
Experience supporting payroll and/or timekeeping processes
Ability to research and resolve employee questions and issues
Strong customer service and communication skills
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Strong problem-solving skills
Experience handling confidential employee information
Proficiency with Microsoft Office
Experience working with payroll, timekeeping, or case management systems
Ability to work U.S. East Coast business hours and additional hours as needed
U.S. citizenship required with the ability to obtain a security clearance as needed
Desired: Experience researching payroll and timekeeping issues
Desired: Experience working with HR, Payroll, Legal, or other internal teams