Unified Communications and Collaboration (UCC) – M365 Engineer

Leidos

. Engineer, design, and provide operational support for the UCC infrastructure .

Posted 10/30/2026full-timeRemote • United StatesSeniorLead💰 $92,300 - $166,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Unified Communications, particularly with Microsoft Teams, including configuration, management, and troubleshooting. Proficient in VoIP, video conferencing, and collaboration tools, with a strong focus on infrastructure protection and operational support.

Highest-signal resume keywords

Unified Communications ExpertiseMicrosoft Teams ManagementVoIP UnderstandingITIL Foundations CertificationPublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure EngineeringVulnerability RemediationPatch ManagementTechnical DocumentationSoftware SupportVideo Streaming SolutionsCall Quality TroubleshootingOneDrive AdministrationHybrid Environment IntegrationConfiguration Management

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

Microsoft TeamsDigital RapidsAdobe AMSTeams Admin CenterCall Quality DashboardCisco WebexZoomSlackZabberMonitoring Tools

Certifications & Qualifications

ITIL Foundations CertificationMicrosoft 365 Certified: Teams Administrator Associate

Industry Keywords

UCC InfrastructureInformation AssuranceSecurity UpdatesMedia Stream PerformanceTenant-Wide PoliciesCross-Site SharingVideo-Rich WebsitesLive Event ManagementFederation AccessCollaboration Tools

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Engineer, design, and provide operational support for the UCC infrastructure
Ensure critical infrastructure protection, vulnerability remediation, and information assurance
Manage and maintain UCC systems, including routine patch management and security updates
Document technical architecture, configurations, alert thresholds, and operational parameters
Oversee software and hardware installation, configuration, support, maintenance, and troubleshooting
Implement and maintain monitoring, logging, and alerting for UCC infrastructure using agencies’ standard tools
Collaborate with team members, networking, and infrastructure teams to support UCC tools and platforms
Provide software support for video streaming solutions, live/VOD/mobile player adoption and integration, Digital Rapids encoding, Adobe AMS streaming, video-rich websites, browser technologies, third-party component integration and tuning, and AMX programming
Configure and enforce tenant-wide Microsoft Teams meeting, voice routing, messaging, live event/town hall, and app permission policies
Oversee Teams lifecycle management, federation/external access boundaries, and integration endpoints
Troubleshoot call quality, media stream performance, and meeting connectivity using Teams Admin Center and Call Quality Dashboard
Administer OneDrive for Business synchronization policies, site quotas, retention holds, cross-site sharing links, permissions, and document library thresholds

Requirements

What you’ll need

Be a US Citizen or US Person who has lived in the United States for the past three (3) consecutive years
Holding a current Public Trust is preferred
Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field; additional years of experience may be substituted in lieu of degree
Minimum of 8 years of experience in Unified Communications, with at least 3 years focused on Microsoft Teams
Strong understanding of VoIP, video conferencing, and collaboration tools
Familiarity with integrating Microsoft Teams in hybrid environments
ITIL Foundations certification or ability to obtain it within 3 months after starting
Must be able to obtain and maintain a public trust clearance
Microsoft 365 Certified: Teams Administrator Associate or equivalent certification preferred
Experience with other UCC platforms like Cisco Webex, Zoom, Slack and Zabber preferred