Onboarding Consultant

LekkeSlaap

. Manage the entire onboarding process for new property partners, ensuring a smooth transition into the LekkeSlaap platform.

Posted 10/7/2026full-timeCape Town • South AfricaMid-LevelSenior💰 ZAR 15,750 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing onboarding processes for property partners, with a strong focus on communication, customer service, and relationship building. Proficient in copywriting and familiar with CRM systems to enhance the onboarding experience and support business growth.

Highest-signal resume keywords

Onboarding Process ManagementExceptional Communication SkillsCustomer Service ExperienceCopywriting ExperienceCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementCopywritingProperty ManagementListing OptimizationTraining and WorkshopsRecord KeepingMarket UnderstandingPerformance MonitoringProblem SolvingAttention to Detail

Soft Skills

Strong Organizational SkillsAbility to Build RapportPositive AttitudeEnthusiasmCustomer-First Approach

Tools & Technologies

CRM SystemsProperty Management Tools

Industry Keywords

Accommodation IndustryHospitalityCustomer ServiceProperty ManagementTarget-Driven Environment

About the role

Key responsibilities & impact

Manage the entire onboarding process for new property partners, ensuring a smooth transition into the LekkeSlaap platform.
Provide step-by-step guidance to hosts on creating and optimising listings, including uploading photos and writing engaging descriptions.
Conduct training sessions and workshops for new hosts on platform features and functionalities.
Assist new and existing hosts with updating profiles and property information.
Write and optimise property listings to meet company standards and brand guidelines.
Communicate procedures and policies clearly to ensure host understanding and compliance.
Provide ongoing support and resolve onboarding-related queries and technical or content issues.
Collaborate with Sales and Customer Service teams to ensure a seamless onboarding experience.
Monitor newly onboarded property performance and offer strategies to boost visibility and bookings.
Gather host feedback to identify pain points and suggest process improvements.
Stay current with industry trends to advise property owners on best practices and competitive strategies.
Maintain accurate records of onboarding activities and documentation.
Build and maintain positive relationships with property owners.
Work toward individual and team onboarding targets to contribute to business growth.

Requirements

What you’ll need

Experience in customer service, hospitality, or property management is preferred.
Copywriting experience is a plus.
Proficient understanding of the accommodation industry and changes within the market.
Exceptional communication skills, both verbal and written, in Afrikaans and English.
Experience in a target-driven environment is a plus.
Strong organisational skills with attention to detail to effectively manage multiple onboarding processes while meeting deadlines under pressure.
Ability to build rapport and trust with new clients is essential.
Familiarity with CRM systems and property management tools is highly desirable.
A go-getter attitude and problem-solving mindset with a customer-first approach.
Willingness to adapt in a fast-paced, evolving environment.
Positive attitude, enthusiasm, and readiness to contribute to a supportive team culture.
Strong administrative, organisational, planning, and problem-solving skills.
Passionate about writing and precision in the English language.

Benefits

Comp & perks

Hybrid setup (available after probation)
Modern offices based at the V&A Waterfront
Travel vouchers and exclusive discounts
FeelBetterFast: Employer-funded pharmacy visits
Pension fund contributions
Generous leave package
Additional half-day off every month
Monthly company-wide initiatives and more!
Incentive Structure